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BSI Student Question or Concern Protocol
BSI Student Question or Concern Protocol
The information below is meant to provide clarity and guidance. If you have a question or concern, we encourage you to follow these steps to seek resolution as expediently, efficiently, and professionally as possible.
Please be sure to document any relevant interactions or communications with faculty, staff, or peers, as this documentation may be important in supporting your concern and ensuring an accurate understanding of the situation.
Learning to address challenging situations following this solution-oriented problem-solving approach will better prepare you to enter the field as conscientious and reflective professionals.
Question or concern about coursework
Question or concern about coursework
For questions or concerns regarding homework, class assignments, projects, exams, class discussion, syllabus/print materials, myCourses, due dates, or communication, follow these steps in the order shown below.
Talk to the instructor with whom you have a question or concern.
If you are satisfied with the outcome, your concern is resolved.
If you are not satisfied with the outcome, you may continue to Step 2.
Talk with your Academic Advisor.
If you are satisfied with the outcome, your concern is resolved.
If you are not satisfied with the outcome, your concern may proceed to Step 3.
The Academic Advisor will discuss with the BSI Program Director and/or the ASLIE chairperson.
If you are satisfied with the outcome, your concern is resolved.
If you are not satisfied with the outcome, the BSI Program Director or Chairperson will follow up with the appropriate people to seek resolution.
You will be notified of the outcome.
Question or concern about the ASL or interpreting curriculum
Question or concern about the ASL or interpreting curriculum
For questions or concerns regarding course sequence, schedule, or delivery mode, talk to the BSI Program Director.
Question or concern about an instructor
Question or concern about an instructor
Document the concern or the incident with details.
Email the Chairperson of the Department, Jason Listman, jdlnss@rit.edu . In the email, be sure to include your full name, year in the program, instructor name, and the course in which you are enrolled.
Reporting concerns about a student's well-being
Reporting concerns about a student's well-being
If you feel that someone is in immediate danger, including yourself, contact RIT Public Safety immediately or call 911.
585-475-3333 (voice)
585-205-8333 (text)
TigerSafe App – with "Mobile BlueLight" and "Say Something" features
To report a student’s behavior that is concerning, worrisome, or threatening from a health and wellness context, file a Tiger Concern Report.
The report can be filed anonymously, but it is helpful to include your contact information should RIT have additional questions.
Question or concern about a fellow BSI student's behavior
Question or concern about a fellow BSI student's behavior
For questions or concerns regarding interpersonal conflict or bullying, intimidating, or disrespectful behavior, follow these steps in the order shown below.
Document the incident.
Talk to the student.
If you are satisfied with the outcome, your concern is resolved.
If you are not satisfied with the outcome, you may continue to Step 3.
Talk to your instructor or Academic Advisor.
If you are satisfied with the outcome, your concern is resolved.
If you are not satisfied with the outcome, the Academic Advisor will evaluate and determine appropriate next steps.
Question or concern about a mental health issue
Question or concern about a mental health issue
Talk to your Academic Advisor and/or RIT Counseling and Psychological Services (CaPS).
Counseling and Psychological Services provides confidential and personalized services to meet the mental health needs of students.
Schedule an appointment by dropping in at the August Building, 2nd Floor, or visit the RIT Wellness Portal
Mental Health Emergencies: call (855) 436-1245 (voice) or visit CaPS Urgent Care Services
Suicide and Crisis Lifeline: 988
Crisis Text Line: Text HOME to 741741
RIT Resources
RIT Resources
Student Right to Know
Student Right to Know
You may find information on RIT Student Right to Know Policies and Procedures here: https://www.rit.edu/fa/compliance/student-right-know
For information on RIT complaint policies and procedures, visit https://www.rit.edu/fa/compliance/student-right-know#rit-student-complaint-policies-and-procedures
Resources for Sexual Assault, Harassment, Relationship Violence, & Stalking
Resources for Sexual Assault, Harassment, Relationship Violence, & Stalking
To report a concern or incident of sex discrimination or harassment, or any gender-based misconduct involving any member of the RIT community, visit https://cm.maxient.com/reportingform.php?RochesterInstofTech&layout_id=25.
Students who have been impacted by sexual assault, harassment, relationship violence, or stalking may receive help through a variety of community resources. To view phone numbers and website addresses, visit https://www.rit.edu/counseling/cares.
The Ombuds Office
The Ombuds Office
The Ombuds Office provides a safe and confidential place for students, faculty, and staff to bring any problem, dispute, or question.
ombuds@rit.edu
Title IX
Title IX
The Title IX Office is committed to fostering a campus climate in which members of our community are protected from all forms of sex discrimination, including sexual harassment, sexual violence, intimate partner violence, gender-based harassment and discrimination, and stalking. Title IX Office serves as a resource for every person in the RIT community, including students, parents or guardians, employees, and visitors.
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