CTI Sprint Reviews

From March 27, 2018, Sprint plan and reviews moved to the google doc CTI-Sprint Review/Planning

Feb 2018 and earlier, see sprint plans on this page.

Sprint (Dec 13 - Dec 29 2017)

GC 4.0 testing with MS-CRM USD - duplex mode testing, documentation
MS-CRM Web-based CRM Connector - (with GC 4.0) - Finishing touches for the PoC, record video, publish web article
Chat gadget UI for MediaRouting - 20% of development to schedule
Wrap-up gadget for non-voice features - with BOSH Events
Bot framework - integration with MR and agent Finesse gadget, expecting end-2-end PoC in this sprint with a video
Announcement Gadget - Web article update, record video
Retail Queue
Attendant Console - Web Article
UCM Connector for USD

GC 4.0 testing with MS-CRM USD - simplex mode completed, documentation pending
MS-CRM Web-based CRM Connector - PoC completed, some further polishing needed for the demo
Chat gadget UI for MediaRouting - couldn't complete
MediaRouting Admin UI - pending
Bot framework - integrated with communication server, pending integration with MR and agent Finesse gadget, expecting end-2-end PoC in next sprint
MAF additional modifications with USD Release version 3.x
Announcement Gadget - testing complete

MS-CRM Web-based CRM Connector - (with GC 4.0) - Finishing touches for the PoC, record video, publish web article
MR Engine Integration with Chat bot, CC Admin and Chat Gadget (Fuse Theme)
Chat and Email support in wrap-up gadget
Announcement Gadget - Web article update, record video
Retail Queue
Attendant Console - Web Article
UCM Connector for USD

Report abuse