EF Campaign Manager (ECM) allows contact centers to run automated outbound campaigns for business purposes such as periodic billing reminders, appointment reminders and promotion messages on the launch of a new product/service/package.

WWW-based interface offers to schedule the campaign execution, enable/disable a campaign and specify customized call strategies for redialing calls.

The solution works on top of Cisco contact center and leverages dialing capability of Cisco Outbound Option to dial out calls.

See Latest Release to learn the latest changes introduced in the new release. For all previous releases, checkout the Product Releases Root folder.

Find product presentation on Documents team drive. For all other documentation, see knowledgebase.