We worked with our own WebRTC and planned Branch Office and video escalation in a hybrid chat session.

All the work done so far is in this Video Solution folder. Check Video for the Web - INTERNAL for the work we planned and the workflow for our own WebRTC based solution.

Integration with Cisco WebEx Teams

Cisco WebEx Teams provides APIs and is expected to provide all the functionality we need for a video solution. Check out this web article - Video for the web we created to market our solution. This page is not on the website now but this was what we wanted to market.

Create your account on Cisco WebEx Teams with ExpertFlow account and join the Cisco WebEx channel of WebEx Team SDK and Widget developers.

You should have a clear idea of Cisco Finesse gadgets and the contact center environment from the routing, call-flows, and port utilisation perspective.