CCAdmin

CCAdmin for Cisco Unified Contact Center Express offers a rich, drag & drop user interface for the non-technical supervisors to manage their daily operations. This includes making dynamic changes to the call routing scripts, managing teams, reskilling agents, managing CSQs, uploading IVR announcements, creating call switches, defining opening/closing hours of the business and managing VIP/malicious caller lists. Furthermore, privileges-based access caters the needs of multi-tenant, multi-department or multi-site contact centers.