Embedded Files
Three integration options to choose from
Three integration options to choose from
MS CRM Web Connector
MS CRM Web Connector
Enables javascript CTI toolbar inside the web-based interface of
MS CRM.
- Solution Reference
- Release Notes
- Product Data sheet
- Deployment Guide
- Compatibility Guide
- any configuration guides
- Software Download
MS CRM USD Connector
MS CRM USD Connector
This connector enables Cisco contact center CTI call and agent-state controls inside Microsoft Unified Service Desk.
- Solution Reference
- Release Notes
- Product Data sheet
- Deployment Guide
- Compatibility Guide
- any configuration guides
MS CRM Screen-pop with Finesse
MS CRM Screen-pop with Finesse
Opens caller information screen in MS CRM web application in a separate browser tab on a call arrival at the Finesse desktop.
- Solution Reference
- Release Notes
- Product Data sheet
- Deployment Guide
- Compatibility Guide
- any configuration guides
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