Dashboard/Wallboard

• we do have frequent queries from clients - in Hubspot 12 deals, plus some where we already sold something but don't know yet what to deliver (CAF)
• none of them is very urgent or very big, and in all cases where I was involved with we wouldn't loose the opportunity if we push back for 5 months.
• If we bundle our future wallboard with CCAdmin, it would make it a very compelling product
• Wallboards is primarily about development (a small dosis of queries, but most of it is real-time not historical data, and it might even relate more to Finesse for agent stati rather than to CUIC of reporting)
• I prefer not to spend any further effort on customized development that is not entirely re-useable. Better to develop something that follows the full product life cycle incl SW documentation, QA, Adminguide, Userguide, Video, Analytics, Adwords, where we do market analysis, know pro's and con's vs our competition (comstice.com/wallboard/wallboard.html, http://www.unifiedfx.com/products/phoneview/ , https://www.2ring.com/contact-centers/dashboards-wallboards/ ) in .inside-out. => this will make it much less risky in the long run as we have something very clearly scoped, and the additional risk and effort for each new client will be smaller. This does however mean that the initial effort is larger and slower

...so this means that we will NOT do any customized development for wallboards for the coming months, and instead plug all development capacities (related to wallboards) into our new CCAdmin-based Wallboard.

Product Manager for this Wallboard will be Ammara. Jawad Hassan will advise her if/ where required, but his focus would be operational and analytical reports. We'll probably restructure our website accordingly.

Jawad/Malik will scan Development Engineers in the regions (including Ganda Seth) to see who has which dev talents and can be used in this and other product dev efforts (via Tempo planner).

Then I get queries or interest for Artificial Intelligence, Big Data and the like. I very much believe in this, and would be very excited to go into it. There are exciting new online tools available (Tensorflow from Google, Amazon and Microsoft Azure also have their offering; EUData and Sestek which are partners of ours have solutions in that space for chatbots, I have looked at other vendors such as ityx.de and inbenta). I think AI could very much help our typical clients, but I want to go into a similar scenario as we had with Voicebiometrics where nothing came out of it for the time being. So I'm not sure whether our clients are ready yet (many are still using very basic callcenters and don't even do IVR, for example), and I'm not sure whether we have done our homework yet. So my suggested approach in this space is to keep the ball rolling in discussions with clients in order to mutually learn. And then implement if/ when we're able to sell something.