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Troubleshooting Common Equipment Problems (1).pdfTroubleshooting Common Equipment Problems
Troubleshooting Common Equipment Problems
This quick reference provides information on the most common resolutions to equipment problems. Video demonstrations following the document.
You can click here to download a pdf version.
How to clean a BTE or behind-the-ear hearing aid
How to clean a BTE or behind-the-ear hearing aid
The video provides a demonstration of how to clean a behind-the-ear or BTE hearing aid.
Charging a Rechargeable Hearing Aid
Charging a Rechargeable Hearing Aid
This video demonstrates how to insert a rechargeable hearing aid into a Phonak charger case.
Cleaning the Earmold
Cleaning the Earmold
Remove hearing aid from the earmold and blow into the tube when condensation is seen in the tubing or when no sound is coming out of the aid when attached to the earmold. Be sure to do one aid at a time to ensure correct molds are placed back on the correct hearing aid. When placing tube back on the aid, make sure that the mold is facing the correct direction, towards the ear.
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