Customer Relationship Management
Irene
Choong
Choong
The "P" Customer
Customers are important in any business.
Yet, for all the importance on customers, why are people still feeling stressed when it comes to dealing with customers?
• Reality check on the types of “P” customers
• What to do under differing circumstances
• Practical techniques in managing stress
Syed
Hanafi
Hanafi
Complaints Is A Gift!
Discuss the nature and extent of customer complaints
Outline the course of action available to a dissatisfied customer
Explain the factor that influence customer complaining behavior
Explain the value of an effective service guarantee
Jeremy
Abrahams
Abrahams
Keep Calm, Customer is 'Emperor'!
Exploring the increasing power of customers in today's business world!
Meliza Mohamad
Loyalty Beyond Reason
Discover the link between branding and customer loyalty, plus identify the dynamics of service profit chain
Badrul Hisham
Karim
Karim
Khidmat Pelanggan Mesra PETRONAS
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