Adobe Acrobat Problems

ADOBE FIXES

Adobe Acrobat asks to Sign In to use it

1. Cannot edit Adobe Acrobat files.

- The Adobe Acrobat DC needed to is not on your PC.

Solution: On your desktop screen where the writing is DEPARTMENT OF EDUCATION Send an email requesting the Acrobat DC to me and the

following details. Device name (the last 5 digits) Room Allocation (eg. B00J L02 R2022)

2. You may already have Adobe Acrobat DC but it is asking you to log on. The first time you run the program you will need to log on to authenticate its use on your PC as an Education Registered product.

Look to the middle of the SIGN IN popup for:

WANT TO USE YOUR COMPANY OR SCHOOL ACCOUNT

Choose the Link – SIGN IN WITH AN ENTERPRISE ID

First try your name.name@det.nsw.edu.au email address and then click the Continue button and the Authentication should be complete or it may display portal signon which you will need to complete. You should not have to do it again.

Documents open with on-line Acrobat DC

Use the File Manager (Yellow Folder) to see your adobe files.
Righht Click on any one of them and choose Properties
Fig. 1 You will see the Acrobat Sybol is Black not Red
Click on Change
Fig.2 Choose Other Options to select the RED Acrobat DC
Click OK and you have finished. Next time PDF's Should open in Acrobat DC

Fig 1.

Fig. 2

PDF Doccuments open Adobe Acrobat DC but then Popup Window says browser or Operating system are not supported and need to be updated. But you have the Current 20H2 / 2009 Windows Version.

Click on the Windows Key to open up Program selection - Open up Adobe Creative Cloud Fig 1.
Enter your E-Mail address : Name.Name@det.nsw.edu.au >Click Continue Fig 2.
Select Company or School Account Fig 3.

Fig 1.

FIg 2.

Fig 3.

4. You will now see the Creative Cloud Desktop. Don't worry about the Manage Apps warning

5. You can now open a PDF or the Adobe Acrobat DC

IMPORTANT:

You can only have Signed In access to Adobe Acrobat on up to Two devices at ang given time. This means if you do the above on a device you do not use often then you MUST sign out of the Creative cloud and Acrobat DC. Closing them and shutting the device down, just leaves you still signed into the device and unlikely to open on any other device.

To Sign out on both Creative Cloud and Adobe Acrobat DC is the same process.

Go to the HELP tab (Fig 4,) choose Sign Out. Wait until it completes and then close the Creative Cloud Window. Repeat for Adobe acrobat DC

Fig 4.

When you try to create a PDF using Adobe PDF Printer or the Convert to Adobe PDF (PDFMaker function) feature from various applications, you see the following error

To fix this problem, try the following solutions in the order they appear below.

Solution 1: End the acrotray.exe process using the Task Manager

Quit Acrobat if it's open.
Press Ctrl+Alt+Delete on your keyboard, and then click Task Manager.
On the Processes tab, click the AcroTray.exe process to highlight it.
Click End Task. You may see a warning message, click Yes to confirm.
Launch Acrobat.

Solution 2: Confirm that the PDF creation is working fine from within Acrobat

In Acrobat, choose Tools > Create PDF.
Select any file and convert it to PDF.

Sign in with an account that has a valid subscription, if prompted.
After the selected file is converted to PDF, end the AcroTray.exe process using the Task Manager. To do so, follow the steps suggested in Solution 1 above.

Page updated

Report abuse