Technology Support

INTERESTED IN DISCOUNTED COMPUTER HARDWARE & SOFTWARE?

Visit the IT Website for links and resources:

Need Tech Support?

If you need with access to Dominican systems (ex: self-service, gmail, passwords, etc.)
DO NOT COMPLETE the form below.

Please email helpdesk@dominican.edu and they will provide you with assistance.

Laptop Loaner Program

If you are in need of a loaner laptop for the semester (PC or Mac), please complete this Laptop Loaner Request Form

Pell Grant Recipients Eligible for Discounted Broadband Program

The Emergency Broadband Benefit program offers a discount of up to $50 per month on broadband service for eligible households and $75 per month for households on tribal lands. Participants in the program can also receive a one-time discount of up to $100 to purchase a laptop, desktop computer or tablet.

Note on internet service: Some providers may be able to offer qualifying subscribers discounts or free access to public hotspots during this time. You can reach out to providers like Sonic, Comcast/xFinity to see if you qualify.

Note on WiFi and Cellular Service: Even if you do not have access to a computer or WiFi service, you may still be able to use your smart phone over cellular services to use apps like Zoom and Google Meet. Contact your cellular provider to make sure you won't experience increased fees.

General Questions

If I do not have the necessary hardware and software, who should I contact?

Students who do not have the necessary hardware and software should contact Dr. Paul Raccanello - VP for Student Affairs & Dean of Students for guidance, AND should complete the tech support form above.

I need SPSS on my computer, what should I do?

For those you needing SPSS for course work, there is now an IT Software section within the Moodle Student group (towards the bottom of the page) that contains links to Windows and Mac installers, an activation code and installation tips for installing SPSS on your personal Windows or Mac machine. If you encounter issues during the installation, please email helpdesk@dominican.edu and include screenshots of the issue or errors along with them written into the ticket.

Is there a way to have private chats during a Google hangout meet?

We recommend Zoom if you need this functionality. Students who need to have private chats with instructors should contact their instructors directly through email.

If I share a video from my screen using Google Hangouts Meet, will the other participants in the meeting hear the audio?

If a person is sharing their screen in Google Hangouts Meet and displaying a video, Google Meet will not share the computer audio. However, if you are running your Google Meet from a laptop, participants will hear the video audio as your laptop mic picks up the audio from your speakers. So, on a laptop it “should work”. Zoom does provide this feature by allowing the user to Share Computer Sound when using the share option. For more information, go to the Google Meet or Zoom pages of the Google Site.