Groups

Our Marketplace Support (Customer Experience) team provides support for all our consumers, riders, and restaurants, to make sure they get the best possible experience. These teams vary from our front line care teams, quality, training all the way to workforce management, policy and automation teams. We're a large team of 400+ based out of our London HQ office with global teams across all our markets.  Our Service Excellence team makes sure that all our users are using the platforms in the right way and support with areas like Compensation, Automation (Ai) and Customer Experience. We're seeking exceptional customer service experts and are committed to maintaining our reputation as leaders in delivering top-notch customer satisfaction.

Works to give our consumers an optimal delivery experience. This team owns the algorithms and models which make our delivery network tick by connecting riders with orders, in real-time and in all our markets around the world. They also build and maintain our world-class rider app so riders can choose to log in to work and deliver orders quickly, safely and with ease whenever they want.

Helps consumers find and discover food that matters to them and feel confident in their choice. They are responsible for the in-app and web experience as well as customer acquisition and retention.

Provides the technology and services for Grocery partners to be successful on the platform and includes: Partner Experience, Grocery Shopping Experience, Catalogue & Inventory, and Integrations.

Provides the technology and services that support restaurant partners to grow and thrive and includes: onboarding, restaurant operations, restaurant management, advertising, and support.

Providing our partners with the tools to advertise their listing on the Deliveroo platform. Advertising consists of 3 main pillars and includes: Partner Advertising, Partner Offers and FMCG Advertising.

Focuses on all things money at Deliveroo. Our payments team builds complex, multi-platform solutions for paying our riders and restaurants and receiving money from happy consumers. Our Financial Integrity team is responsible for all internal money systems and reporting.

In Deliveroo Legal, we pride ourselves on doing things a little differently. We’re enablers, business partners, and opportunity creators. We’re a team that makes things happen. We advise senior stakeholders across our business, help to solve our hardest legal problems, and work on our most exciting and innovative projects. Our team covers Commercial, Corporate, Employment, Property, Privacy and Data Protection as well as many other niche areas.

The People Team Mission is to build definitive careers. There are a number of different teams including; Generalist HR, Recruitment, Diversity, Equity & Inclusion, People Strategy, Learning & Development, Compensation & Benefits, Reward, People Analytics, Employee Communications, and of course our amazing People Services Representatives.