Topic 1
Management of Quality Control Process for Production and Service
1. The Meaning of the Managing Quality Control Process for Production or Service
The Meaning of the Managing Quality Control Process for Production or Service
To succeed in a career, one must know and understand how to manage production and servicing processes. The meaning of managing the production and service is summarized below.
Management means to continuously operate the work according to the procedure and to coordinate with other parties to achieve the target of the organization or activity.
Production means to produce, assemble, or create the product or goods by transforming the raw material into product.
Service means to provide service to satisfy customers and make them happy to gain some benefits.
Quality control means to conduct activities to make the product that meets the customer’s needs and satisfy them. The concept is based on the idea of good process brings good output.
2. The Objective of Managing Quality Control Process for Production or Service
The Objective of Managing Quality Control Process for Production or Service
Quality control aims to achieve the following objectives.
1) To make the product qualified according to the agreement
2) To suitably operate the production process
3) To plan the production as determined
4) To suitably pack the product which means the ability to deliver the product to the receiver in a good condition
In addition, quality control also benefits production in the senses are:
1) It could reduce the expense and cost by utilizing appropriate factors and processes of production
2) It controls the amount of product supplied to the market
3) It has the product delivered in a timely manner
4) It controls the quality of product and prevents defects
3. The Process of Quality Control in Production can be classified into 4 steps
The Process of Quality Control in Production can be classified into 4 steps
1) Determining the Policy: this step involves a broad determination of objectives such as level of product, market size, distributing method, and insurance. This will indicate what activity that will be required to achieve those objectives.
2) Designing the Product: this involves a determination of product characteristics; for example, what size of the radio will be produced. It is necessary to know the capability of the production department, so the product design must align with the production system.
3) Controlling the Production Quality, the process of production quality control can be divided into 3 steps which are component quality inspection, production control, and product quality inspection. Random sampling technique is usually employed in these processes since it is difficult to inspect all the products in a limit timeframe.
4) Controlling Sales Quality, the process includes an after sales service which is considered one of the important issues in the modern marketing system since certain types of product, particularly tools, equipments, or electronic devices are quite difficult to maintain and take care. The manufacturer or seller will have to provide a good after sales service be always satisfy the customer because this will affect company’s creditability and business growth in the future.