Essence

Business competitions and marketing in the age of globalization like nowadays cause the businesses to swiftly adapt themselves to response to the consumers’ needs that vary and change all the time. One of the factors that the consumer uses in selecting the product or service is the quality. Therefore, it is essential for the entrepreneur to focus on the production and service management.

Key Indicator

1. Able to manage quality control

2. Able to explain how to use innovation and technology in production

3. Able to explain process to reduce the cost for production and service

4. Able to develop production or service plan

Scope of Contents

• Topic 1 Management of Quality Control Process for Production and Service

• Topic 2 Utilization of Innovation and Technology in Production

• Topic 3 Reduction Cost of Production and Service