Our system, ShelterLuv, will automatically update your contact information to the pet's microchip. This information is the information that you provided on the application. You will also receieve an additional email from 24PetWatch to set up an account. This is important to do to keep the microchip information up to date. DPA will ALWAYS stay as a second contact on the chip, but we encourage you to add additional emergency contact(s) as needed. Please note the company will try to sign up for a subscription or pay a fee. Having your pet microchipped and keeping the information up to date is FREE, do not feel the need to purchase this if not necessary.

When your adoption is finalized, your pet's adoption counselor will email all medical paperwork on file through our ShelterLuv system. If for some reason you have not received medical paperwork, please reach out to your adoption counselor or our Alumni team at alumni@dallaspetsalive.org and we can resend the medical records.

We understand that life changes, emergencies happen, and family dynamics change. Prior to adopting a pet we do ask that you have a plan for your adopted animal in these various scenarios. This is why we ask in our adoption application who will assume ownership of the pet if you are not able to.

Dallas Pets Alive is a foster-based rescue and unfortunately we do not have a facility, shelter, or kennel to house animals.