Guest Services Positions

Guest Services Agent - All resorts

Description

As the first point of contact via email, or in person, a positive and friendly attitude with a passion for snowsports is a must. Our agents deal with enquiries and bookings for both the ski school and our backcountry operations. Confident computer skills, as well as strong written and spoken English, are essential. Prior experience in customer relations, reservations or the snowsports industry is recommended to apply for this position. The ability to speak Japanese is not necessary, but is a bonus.

Preferred Qualifications

• Customer relations, sales or other reservations work experience

• Prior experience in snowsports schools or an appreciation of how a ski/snowboard lessons are conduct

• Strong competency with computers

• First Aid

• Strong written and spoken English

• Written and spoken Japanese would be a bonus

Guest Services Supervisor

Description

Supervisors at Canyons are responsible for the day-to-day running of our reservations desk and team at our resorts.  Strong communications skills, confident leadership and an ability to quickly adapt to a fast-paced environment are qualities we are looking for. 

The role will involve daily organisation of scheduling lessons and rostering instructors and guest service agents. Supervisors will be expected to lead by example in all areas of our school. They should look after our staff’s wellbeing, support effective communication through the company and management as well as being able to develop guest satisfaction.

Preferred Qualifications

• Leadership or management experience

• Customer relations, sales or other reservations work experience

• Prior experience in snowsports schools or an appreciation of how a ski/snowboard lessons are conduct

• Strong competency with computers

• First Aid

• Strong written and spoken English

• Written and spoken Japanese would be a bonus