FedEx stores your shipping history for up to two years allowing you to access and download data files for detailed accounts of shipments and return labels. 

• Data Access: You can access up to 24 months (two years) of data on your dashboard and in your reports. 

• Deep Report History: You can download data files that give you a detailed account of return labels created, whether they have been used or not. 

• Custom Views: You can easily sort and maintain summaries for your return shipments. 

• Proof of Delivery: You can request a signed proof of delivery letter for up to 18 months from FedEx or 45 days in your tracking dashboard. 

• Tracking Information: Members can view tracking up to 45 days. After that tracking information is available for 90 days after delivery from FedEx. 

• FedEx Online: You can view past shipments ("Ship History" Tab) and print past receipts using FedEx Online

IDS pilot libraries did not express any concerns with the FedEx Shipping Manager.  In fact, many preferred it to UPS.

Please explore the FedEd Shipping Support Video Library to get a sneak peak at the look, feel and functionality of the software.

Yes, through FedEx Reporting Online (FRO), you can generate daily shipment detail reports and summaries, with options for recurring reports and customization. 

• Access to Reports: FedEx Reporting Online (FRO) provides tools to access shipment data and generate reports in various formats. 

• Report Types: You can choose from standard Shipment Detail reports or create customized reports to include specific information. 

• Recurring Reports: You can schedule recurring reports to run automatically on a daily, weekly, or monthly basis. 

• Customization: Use filters to personalize the information you see and how it appears, and set preferences for weight, dimensions, currency, notification settings, and more. 

• Account Groups: You can set up account groups to make multi-account reports easier, and invite team members to run reports.

• Report Management: You can create and manage reports in the language you prefer. 

• Dashboard: The dashboard provides an at-a-glance summary of shipment trends and charges. 

• Familiar Reports: FedEx Reporting offers several reports including Shipment Detail, Surcharge Summary, Account Master, and Shipper Summary.

• Data Access: You can request up to 24 months of data on your dashboard and in your reports

Learn more about FedEx Reporting.

UPS accounts will remain active until IDS requests that UPS close the account.  There should not be any lost claims.

All claims can be initiated on the Support Hub.

Claims for damaged or missing contents: no later than 60 calendar days from the shipment date.

Claims for undelivered or lost shipments: must be filed within nine months of the shipment date.

The shipper should file the claim with FedEx.

You will need the tracking number and any supporting photos or documents.

Every package is auto-insured for $100. If your contents are worth more than $100 then you should add the additional insurance as you create a label. IDS pays for the additional insurance.