FedEx offers two shipping software options:

FedEx Ship Manager at fedex.com is a web-based platform that allows you to manage your shipments online, including creating labels, tracking packages, and accessing shipping tools.

FedEx Ship Manager Software is a desktop software that simplifies shipping packages and offers features like shipment activity monitoring, cost control, and customized reports.

FedEx does not use a cloud based system yet.

Windows 10 or higher, 2 GB RAM recommended (512 MB RAM minimum). 2 GB disk space recommended (1 GB minimum). LAN or DSL internet access recommended.

FedEx Ship Manager Software Installation Guide

Yes, IDS can configure specific fields and shipping options for all member accounts. For example, shipping is limited to Ground service within the 50 U.S. states and Puerto Rico. These settings are locked in FedEx Ship Manager for IDS-associated accounts to help prevent shipping errors that could result in penalty charges.

Yes, for the initial set up. We will use your email address and create a password. You will be able to change your  password at your first log in. 

Each member library can have multiple users. During the onboarding phase, we will work with the libraries to determine how many user logins are required.

Yes, from separate machines. 

FedEx does not provide weight scales to customers using FedEx Ship Manager at fedex.com or offer maintenance for them. However, as a convenience to our customers who choose to use a scale, FedEx Ship Manager does accept weight information from a scale. The scale must be purchased by the customer, and be properly connected and configured. FedEx recommends Toledo scales. 

Use of a Scale with FedEx Ship Manager at fedex.com

To "void" or cancel a FedEx shipment, log into your FedEx account, navigate to your shipment history, select the shipment you want to cancel, and click the "Cancel" button, but only before the shipment is scanned or picked up. IDS is not charged for the label/package until it is scanned and picked up by FedEx.

If the shipment has already been picked up, contact FedEx Customer Service to proceed with the cancellation. 

Yes. An export from your UPS address book will have to be created and then you can import it to FedEx. While FedEx does not provide tech support for this function. They have provided helpful videos on both functions.

How to export your address book from UPS to FedEx Ship Manger

https://www.shipscience.com/how-to-transfer-your-ups-worldship-address-book-to-fedex-ship-manager-2d572/

How to export your address book from FedEx Ship Manger for use in FedEx.com

FedEx - How to migrate address book 

How to export your UPS.com to FedEx.com

UPS EXPORT:
1. Log into your UPS.com account

2. Click on create shipment tab and then the settings "gear" in the upper right corner next to "Guided Steps."

3. Scroll to: Manage all available shipment options and click on the Go To Profile center. This option is located just above where you fill in the shipping address for your package.

4. Once in the Profile Center, scroll to the bottom the the "Address Book" section. Click on "Distribution List" then scroll to the bottom of the page and click on "Export."

5. Save to your desktop. 

FedEx.com IMPORT:

1. Log into your FedEx.com account. Go to "Address Book" under your profile icon.

2. Click on "import/export" tab and then select "import/export."

3. Choose Action: Individual address book would be used by a single user. If you want multiple user access to the address book, select central address book.

4. Import As: select recipient since the addresses represent the recipients of the packages.

5. File to import: select the address book file you saved to your desktop.

6. Select File Type: select the option you are exporting from ie: UPS.com, Worldship, campus ship.

7. Click Import and wait for the notification that the import has been completed. 

To ensure accurate shipping with FedEx, you need to enter the recipient's full name, delivery address (including street address, city, state, and zip code), and contact information (phone number and email) in the FedEx address book. 

Here's a more detailed breakdown of the information required for shipping address/contact information in the FedEx address book:

Recipient Information:

• Full Name: Ensure you include the complete name of the recipient. 

Address:

• Street Address: Include the street number and name, and any applicable apartment, suite, or building number. 

• City: The name of the city where the package is being delivered. 

• State: The two-letter postal abbreviation for the state. 

• Zip Code: The five-digit or nine-digit zip code for the delivery address. 

Contact Information:

• Phone Number: Include a phone number where the recipient can be reached. 

• Email Address (Optional): You can optionally include an email address for notifications and tracking updates. 

IDS can provide an export of current IDS members.

Each individual Shipping Administration user can store up to 10,000 recipient addresses in a personal address book. The addresses stored in a personal address book can be made available to other Shipping Administration users in the company by sharing them.

When accessing a shared address from another Shipping Administration user's address book, the recipient's address is populated in the shipping screen at the time of shipping. It is not copied or retained in the shipper's personal address book. Therefore, the maximum number of address book recipients that can be stored for each individual user is limited to 10,000 entries.