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Goals of the Pilot
Goals of the Pilot
Collect pricing data to compare with UPS.
Understand the onboarding process.
Experience customer service/support.
Assess shipping software (ease of use).
Explore additional features that FedEx offers (value add)
Member Participation
Member Participation
1st Cohort – March 2024
Penn State University *
Duquesne University *
Lehigh University
Scranton Public Library
Carnegie Library of Pittsburgh *
Bucks IU *
PennWest Clarion University *
Chester County Library
Second Cohort – August 2024
Penn State Schuylkill
Juniata County Library
Pennsylvania Highlands Community College *
Dauphin County Library System
York County Libraries
Penn State Brandywine
Penn State Altoona
Eastern University
Penn State Greater Allegheny
Libraries with a * denote a Board Member Library
Cost Analysis
Cost Analysis
FedEx has a lower base package rate.
Accessorial fees are comparable except for fuel surcharge.
UPS – capped at 7% in current agreement
FedEx – not capped (currently at 13.49%)
IDS projects that FedEx will save IDS $200,000 a year
Service Comparison
Service Comparison
Both shippers offer comparable service in terms of shipping, and both have their issues.
Management and pilot libraries find that FedEx is superior in the following areas:
Customer Service
Reporting
Tracking Packages
Filing Claims
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