Embedded Files
Cash orders are available now in Wrocław.
Follow the instructions in the app!
All the information you need to deliver the cash orders will be provided in the app.
If you have any doubts, always contact Customer Service.
How does cash order delivery works?
Should I take cash from the client?
You will notice that you must take cash for the order when:
A yellow badge on the bottom of the screen over the map
And also:
A "Collect from client xx.xx PLN" checkbox will appear in the order details.
Step by step
Take the order from restaurant normally
Confirm that you arrived to the customer
Click “Collect from client xx.xxPLN”
Take money from the customer
Enter the exact amount you received from the customer and submit
Double check the entered amount
Now you can check the Deliver Order box and complete the delivery as usual.
⚠️ IMPORTANT! You can give the order to the customer only after you have received payment for it.
Customer gives you more money
1
If you have a change
Take the money, give the change, and enter the exact amount of the order (not the amount you got from the customer)
2
If a customer wants to tip you
Take the money and enter the exact amount of the order in the app (not the amount you got from the customer)
⚠️ Customers should expect that you may not have change to spend, this is clearly communicated in the app
Frequent issues with drop-off
Customer gives you too little money
Ask if it's not a mistake and show the amount in the app
If the customer insists, enter the amount you received and contact support. Give the order to the customer.
The client does not open the door
Try to contact the customer 3 times and contact the CS. Enter the amount of 0 PLN in the app.
Don't leave the order at the door!
Cash delivery tips
Always receive cash first from customer, only then confirm the received amount. Only after hand out the order.
⚠️ In the case of misunderstanding, please avoid arguing with customers and contact Customer Support.
Once received amount is submitted, you cannot adjust it after without help of Customer Support.
Cash and balance in app
For your convenience, Balance and Cash are displayed in the "All deliveries" section
A negative balance represents the amount you have to return to Bolt Food by making money for deliveries
⚠️Your balance will usually be negative after cash order, don't worry about it
The balance increases when:
you get paid for deliveries
The balance decreases when:
you get cash from the customer during delivery
Balance example
Your initial Balance is 30zl - money that you earned for deliveries
You got paid in cash 50 zl from customer
Your new Balance will be -20 zl - you have to return 20zl to Bolt Food
Once you will make few more non-cash orders - your balance will be positive again.
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