Customer Success
Customer Success
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The Quality Assurance Team is responsible for assessing the quality and performance of brands in our portfolio, which are supported by the Call Centers that serve our customers. Our role involves monitoring calls, chats, and email interactions in various languages to assess technical accuracy, customer service, and compliance with company policies and procedures.
See our open roles and apply now to join our BOLD team!
See our open roles and apply now to join our BOLD team!
What We Do
What We Do
Our main tasks revolve around improving help to users with any issues or inquiries, providing guidance, offering solutions, and ensuring they have a seamless experience. Our team positively impacts the business by supporting excellent customer service and participating in the achievement of goals in terms of retention and customer satisfaction.
How We Work
How We Work
We work mainly remotely, but we enjoy meeting at the office occasionally.
Working hours 9 AM to 5 PM are flexible, just making sure to be available to attend required meetings.
We have weekly meetings to discuss priorities, progress, and plan actions. Our daily meetings are the space to talk about results and updates, and to address challenges and find solutions together.
We have a regular QA Huddle with the PR team, plus one-on-one meetings with our Leader.
For each quarter, we define our goals in the OKRTs for Retention, Quality, FBR, and Social Media. We also define the projects that we will be delivering in the following quarter.
Tools We Use
Tools We Use
Customer support and relationship management tools: Salesforce, Sisense, Microstrategy, internal CRM tool, and others
Work management and communication: MS Office, Google Workplace, Jira, Confluence, Slack
Interested in what other teams do?
Interested in what other teams do?
All of our teams collaborate closely and share their learnings to make it about BOLD.
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