Conflict is a natural and inevitable part of our personal and professional lives. While it may not be pleasant to experience, if handled appropriately conflict can lead to personal and institutional growth and development. Finding productive ways of addressing conflict is not only individually and collectively beneficial, but is an expectation of each member of the ASA community.
Beliefs About Conflict and Conflict Resolution:
Most, if not all conflicts are resolvable.
Each member of the ASA community is deserving of respect and dignified treatment.
Members of the ASA are capable of participating in the resolution of conflicts that may affect them.
We ask that all ASA community members:
Seek to understand the thoughts and feelings of others, as well as their own
Focus on issues not individuals
Presume positive intentions of others
Attempt to speak directly with the person/s
Act with and accord others dignity and respect
Praise in public and constructively criticize in private
Demonstrate a willingness to find a solution
Listen thoughtfully and with the intent to understand
Attempt to articulate thoughts and feelings appropriately
Ask for assistance when they have reached an impasse in their resolution efforts
Model the behaviour we would expect of our students
Resolution:
The parties who are in conflict should attempt to resolve the issue themselves, but if this is not possible, should find a mediator to help them resolve the conflict. The counselor and Director are trained in mediation skills, however it does not have to be one of these people if the parties decide otherwise.
Any unresolved conflict should be finally brought to the Director. If unresolved at that level, it may be addressed to the Board.