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The IT Department would like to introduce Remote Support Ticketing. This feature will allow the parents and legal guardians of AGCS students to submit a ticket on behalf of a student through the Incident IQ Ticketing System. We strongly urge parents to use Remote Support Ticketing as opposed to submitting a ticket with a student account whenever possible. Remote Support Ticketing allows us to communicate directly with the parent which helps the IT Department get the best contact information available to resolve the issue. It also allows us to schedule Chromebook Appointments directly with parents in the event that a Chromebook needs to be brought to the ELC or State Road Campus for diagnostics and possible repairs. Please view the tutorial below to see Remote Support Ticketing in action.
The IT Department would like to introduce Remote Support Ticketing. This feature will allow the parents and legal guardians of AGCS students to submit a ticket on behalf of a student through the Incident IQ Ticketing System. We strongly urge parents to use Remote Support Ticketing as opposed to submitting a ticket with a student account whenever possible. Remote Support Ticketing allows us to communicate directly with the parent which helps the IT Department get the best contact information available to resolve the issue. It also allows us to schedule Chromebook Appointments directly with parents in the event that a Chromebook needs to be brought to the ELC or State Road Campus for diagnostics and possible repairs. Please view the tutorial below to see Remote Support Ticketing in action.
Once you have viewed the tutorial you can access the Remote Ticketing Support Portal by clicking on the Enter a Repair/Support ticket on the right.
Once you have viewed the tutorial you can access the Remote Ticketing Support Portal by clicking on the Enter a Repair/Support ticket on the right.
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