Traffic and Parking

Traffic Enforcement

The Traffic Enforcement section of our employee portal provides understanding on managing vehicular traffic within client properties. When and if time calls for it, our clients expect our support with:

Directing traffic flow
Enforcing speed limits
Managing parking areas

Our Clients rely on A&J Officers to help keep traffic flowing smoothly by patrolling the streets and parking lots of businesses when the sitaution calls for it, especially in cases of emergencies. Enforcing the policies of our clients demonstrates our commitment to client safety and operational efficiency, reinforcing our role as trusted security professionals.

Parking Enforcement

The Parking Enforcement section of our employee portal provides essential guidelines and procedures for managing parking areas at client sites. This resource covers topics such as issuing warnings and citations, towing procedures, handling parking disputes, and ensuring compliance with client-specific parking regulations. It also includes information on proper documentation, vehicle identification, and communication protocols for effectively addressing parking violations.

Familiarizing yourself with these guidelines is crucial for maintaining order and safety within designated parking areas, ensuring client satisfaction, and upholding our company's professional standards.

Proper parking enforcement helps prevent congestion, ensures accessibility, and enhances the overall security posture of the sites we protect.

Towing and Citation Policy and Procedures

Identifying Unauthorized Vehicles

As an enforcement officer, it is essential to recognize and document unauthorized vehicles to maintain order and security on the property. Follow these steps to effectively identify and handle unauthorized vehicles while on duty:

Check for Proper Authorization
Verify that vehicles display the required parking permits, decals, or visitor passes.
Cross-check license plates with the approved resident or visitor vehicle list (if applicable).

Look for Signs of Unauthorized Vehicles

Vehicles parked in restricted, reserved, or no-parking zones without proper authorization.
Cars occupying handicapped spaces without valid placards or permits.
Vehicles that appear abandoned or inoperable (e.g., flat tires, excessive dirt, broken windows).
Cars that are parked for extended periods in areas designated for short-term parking.

Monitor Suspicious or Unfamiliar Vehicles

Take note of vehicles with no visible parking credentials or those parked in unusual locations.
Watch for individuals who exit the vehicle and do not enter a resident unit or seem to be loitering.
Be alert for vehicles backing into spaces or using obscured license plates to avoid detection.

Document & Report Findings

Record vehicle details (make, model, color, and license plate number) in the DAR.
Take note of the location, time observed, and reason for suspicion (e.g., no decal, parked in a restricted area).
If the vehicle is in violation, follow the property’s warning, citation, or towing procedures.

Follow Enforcement Protocols

Issue a parking violation notice if required by the property’s policies.
Contact the designated (towing company if authorized) or Management, LT Stout or Dir. Rhodes if the vehicle meets criteria for removal.
Notify dispatch, management or law enforcement if the vehicle appears stolen, suspicious, or involved in criminal activity.

Policy

Vehicles Out of Compliance

24-Hour Warning Violations (For vehicles in non-compliance)

- Inoperable or unsafe vehicles (e.g., sitting on jacks, missing parts, leaking fluids).
- Neglected vehicles (e.g., excessive dirt, mold, debris).
- Prohibited vehicles (e.g., trailers, RVs, oversized vehicles) parked in restricted areas.
- Vehicles blocking access (e.g., fire lanes, emergency exits, handicapped spaces without a proper placard or tag).
- Vehicles improperly stored long-term (e.g., used as storage).

72-Hour Warning Violations

- Vehicles with expired registration/tags.
- Flat tires or other violations of state and property compliance requirements.

Note: Unauthorized Repairs (e.g., oil changes, engine work) are strictly prohibited on the property.

Best Practices

When Issuing Warnings:

Issue warnings with clear timeframes to resolve the issue (e.g., 24-hour or 72-hour warnings).
Include details of the violation in the report (e.g., expired registration, flat tires).

Ensure the Violation Sticker Includes The Following:

Top Right: Building number where the vehicle is located.
Underneath: SEE MANAGEMENT ASAP.
Middle Portion: Vehicle details (color, make, model, license plate number), nature of the violation, and the date the vehicle is scheduled for towing.
Bottom: Your signature.

Procedure

Once You have identified the vehicle(s) that are deemd non-compliant:

Locate your violation stickers and fill out the required information.
Take Clear Photos of The Following Documentation and Reporting
- The vehicle, showing where it is located.
- The specific violation(s).
- The tow sticker, placed on the driver-side window closest to the side mirror (ensuring visibility for the owner).
Document and Report
- Observe and document all findings, no matter how minor or irrelevant they may seem.
  If you see it, report it.
- Include an observational photo of the vehicle to show its location, the violation, the license plate of the vehicle, and the warning violation sticker once affixed to the window to add value and provide visual confirmation for the client.
Follow-Up
- If a vehicle remains in non-compliance after the warning period, notify Management, LT Stout, or Director Rhodes immediately during business hours. (if possible, no more than 24-hours prior to the date of tow) so towing arrangements can be made.

What Happens if a Tow Truck is obseved On the Property

Approach the driver and confirm if they have a court order for search or repossession of a vehicle.
Take a clear photograph of the court order.
Document the following details:
Color, make, model, and license plate number of the tow truck.
Color, make, model, and license plate number of the vehicle being repossessed.
The building number that is associated with the vehicle.

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Surveillance & Observation Techniques

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