Post Orders
Post Orders
Embedded Files
Every site has a set of Post Orders at the main security desk or referenced below.
Post orders explain officer duties and the client's expecatations for A&J and the A&J Officer(s).
It is imperative that each officer read and understand the Post Orders for their prospective site prior to working their shift. The Officer is responsible for the information therein.
We encourage all officers to review Post Orders periodically for any updated information and to refresh memory.
Arrival and Initial Patrol
1. Upon arrival, conduct a vehicle patrol through both Artesian and Lakeside to identify any disturbances, emergencies, or suspicious activities.
Day Shift Procedures (If Applicable)
After completing the initial vehicle patrol and confirming there are no emergencies:
1. Check in with the leasing office for any notices that need to be delivered and any special requests or instructions.
2. Post inside the leasing office for the last 30 minutes of office hours to help ensure that management and staff can complete their work without disturbances.
3. Assist in closing the office on time and securing the premises.
4. Escort management and staff to their vehicles to ensure their safety.
Daily Amenity and Common Area Checks
Inspect and document the condition of key property areas, ensuring the following:
1. Occupants are verified residents, as all guests must be accompanied.
2. Any maintenance or safety concerns are noted and reported.
3. Compliance with property rules and regulations is maintained.
Key property areas:
Leasing Office: Ensure doors are locked and undamaged.
Fitness Center: Ensure it is secured and undamaged (including the restroom).
If it is unoccupied please ensure that the lights and televisions are turned off.
Model Apartment (1438 D2): Document observations and ensure security.
Mailboxes: Ensure that none of the Parcel and or USPS boxes have been tampered with.
Pavilion area: Ensure that there are no unauthorized events taking place and that there are no signs of disturbances/loitering.
Maintenance Shop: Ensure it is secured and undamaged.
Pool Area:
Pool (Operational Hours)
Ensure all pool visitors have valid pool passes.
Verify that each resident is accompanied by no more than two guests, including children.
Monitor the area to ensure all individuals are adhering to pool rules and regulations.
Pool (Non-Operational Hours)
Secure the restrooms and pool gate nightly at 22:00 and inspect for hazards.
Check that no chairs, tables, or other objects are propped against the gates, as these could be used to gain unauthorized access.
Report and document any attempts of unauthorized entry or security concerns.
Vacant Unit Checks
1. Confirm that all vacant units are properly secured, including both front and patio doors and windows.
2. Ensure that AC, heat, and lights are turned off in vacant units.
3. Report any unauthorized individuals via radio and contact law enforcement if necessary.
Parking Area Inspection
1. Patrol all parking areas and document any damaged, abandoned, or unsecured vehicles.
Loitering Prevention
1. Monitor parking and common areas to deter unauthorized loitering.
Rechecks & Additional Patrol Duties
1. Leasing Office and Amenity Inspections
2. Conduct inspections of the leasing office and amenities at the beginning, middle, and end of each shift to ensure security and proper condition.
Daily Trash Violation Inspection
Conduct daily inspections for trash violations, ensuring compliance with community standards.
All trash bags must be tied and placed inside a trash can, preferably one issued by Valet Living.
All boxes must be broken down and stacked neatly near the trash can.
Any trash found outside Valet Living’s operating hours or left on patios must be:
Documented in your DAR
Documented in your DAR as a trash violation, specifying the location of the violation and unit number or other unit specification factors (if applicable)
Upload a clear image of the violation showing the unit number or other unit specification factors (if applicable) to your Observational Report.
Random Security Checkpoints
Conduct random security checkpoints to verify:
Motorists are adhering to entrance and exit gate protocols.
No unauthorized individuals are entering the property.
Bi-Weekly Vehicle Compliance Check
Verify compliance with property and State regulations.
Issue warnings or initiate towing for violations:
24-hour warnings for safety violations.
72-hour warnings for other infractions.
Document the details of the violation in your DAR and upload a clear image of the vehicle showing it's location, the license plate, the violation(s) and the warning sticker once affixed to the window to your Observational Report.
Notify Management (if applicable) LT Stout or Director Rhodes (via text message) the day before a vehicle is scheduled for tow if it remains
in violation, please provide a referential date that the information and observations were placed in your DAR so that proper arrangements may be made for tow.
Monthly Lighting Inspection
1. Conduct an inspection of all property lighting and document any issues with clear descriptions
(e.g., “GA Power pole #11 near building 1442-D inoperable”).
Tow Truck Monitoring
Site Towing Company: Pronto Towing
Address: 5277 Highway 42, Ellenwood, GA 30294
Phone: (678) 626-0649
Website: www.prontow.org
Monitoring Procedures
If a tow truck, other than one previously scheduled from Prontow Towing, is observed on the property:
1. Approach the driver and confirm if they have a court order for search or repossession of a vehicle.
2. Take a clear photograph of the court order.
3. Document the following details:
Color, make, model, and license plate number of the tow truck.
Color, make, model, and license plate number of the vehicle being repossessed.
The building number associated with the vehicle.
Arrival and Initial Patrol
1. Conduct a vehicle patrol through the property upon arrival to identify visible disturbances, emergencies, or suspicious activities.
Day Shift Procedures
After completing the initial vehicle patrol and confirming there are no emergencies:
1. Check in with the leasing office for any notices that need to be delivered and any special requests or instructions.
2. Post inside the leasing office for the last 30 minutes of office hours to help ensure that management and staff can complete their work without disturbances.
3. Assist in closing the office on time and securing the premises.
4. Escort management and staff to their vehicles to ensure their safety.
Daily Amenity and Common Area Checks
Inspect and document the condition of key property areas, ensuring the following:
1. Occupants are verified residents, as all guests must be accompanied.
2. Any maintenance or safety concerns are noted and reported.
3. Compliance with property rules and regulations is maintained.
Key Property Areas:
1. Leasing Office: Ensure doors are locked and undamaged.
2. Maintenance Shop: Ensure it is secure and undamaged.
3. Laundromat: Ensure it remains undamaged.
4. Mailboxes: Ensure that none of the USPS boxes have been tampered with.
5. Playground area: Ensure that there are no unauthorized events taking place and that there are no signs of disturbances/loitering.
6. Pool area:
Pool (Operational Hours)
Ensure all pool visitors have valid pool passes.
Verify that each resident is accompanied by no more than two guests, including children.
Monitor the area to ensure all individuals are adhering to pool rules and regulations.
Pool (Non-Operational Hours)
Ensure the pool gate remains locked at all times.
Check that no chairs, tables, or other objects are propped against the gates, as these could be used to gain unauthorized access.
Report and document any attempts of unauthorized entry or security concerns
Vacant Unit Checks
1. Confirm that all vacant units are properly secured, including both front and patio doors and windows.
2. Ensure that AC, heat, and lights are turned off in vacant units.
3. Report any unauthorized individuals via radio and contact law enforcement if necessary.
Parking Area Inspection
1. Patrol all parking areas and document any damaged, abandoned, or unsecured vehicles.
Loitering Prevention
1. Monitor parking and common areas to deter unauthorized loitering.
Rechecks & Additional Patrol Duties
1. Leasing Office and Amenity Inspections
2. Conduct inspections of the leasing office and amenities at the beginning, middle, and end of each shift to ensure security and proper condition.
Daily Trash Violation Inspection
Conduct daily inspections for trash violations, ensuring compliance with community standards
Trash left in front or on the patio of any unit is strictly prohibited and is considered a trash violation therefore must be:
Documented in your DAR
Documented in your DAR as a trash violation, specifying the location of the violation and unit number or other unit specification factors (if applicable)
Upload a clear image of the violation showing the unit number or other unit specification factors (if applicable) to your Observational Report.
Random Security Checkpoints
Conduct random security checkpoints to verify:
Motorists are adhering to entrance and exit gate protocols.
No unauthorized individuals are entering the property.
Bi-Weekly Vehicle Compliance Check
1. Verify compliance with property and State regulations.
2. Issue warnings or initiate towing for violations:
24-hour warnings for safety violations.
72-hour warnings for other infractions.
3. Document the details of the violation in your DAR and upload a clear image of the vehicle showing it's location, the license plate, the violation(s) and the warning sticker once affixed to the window to your Observational Report.
4. Notify Management (if applicable) LT Stout or Director Rhodes (via text message) the day before a vehicle is scheduled for tow if it remains in violation, please provide a referential date that the information and observations were placed in your DAR so that proper arrangements may be made for tow.
Monthly Lighting Inspection
1. Document any lighting issues with clear descriptions
(e.g., “GA Power pole #11 near building 36 inoperable”).
Tow Truck Monitoring
If a tow truck is observed on the property:
1. Approach the driver and confirm if they have a court order for search or repossession of a vehicle.
2. Take a clear photograph of the court order.
3. Document the following details:
Color, make, model, and license plate number of the tow truck.
Color, make, model, and license plate number of the vehicle being repossessed.
The building number associated with the vehicle.
Arrival and Initial Patrol
1. Conduct a vehicle patrol through the property upon arrival to identify visible disturbances, emergencies, or suspicious activities.
Daily Amenity and Common Area Checks
Inspect and document the condition of key property areas, ensuring the following:
1. Occupants are verified residents, as all guests must be accompanied.
2. Any maintenance or safety concerns are noted and reported.
3. Compliance with property rules and regulations is maintained.
Key property areas:
1. Leasing Office: Ensure it is secure and undamaged.
2. Maintenance Shop: Ensure it is secure and undamaged.
3. Fire Control Room: Ensure it is secured and undamaged.
4. Fitness Center: Ensure it is secured and undamaged. (Secure Fitness Center nightly at 22:00)
5. Package Concierge: Ensure it is secured and undamaged.
6. Maintenance Closets Buildings 1-9: Ensure they are secure and undamaged.
7. Mailboxes: Ensure that none of the Parcel and or USPS boxes have been tampered with.
8. Playground/Tennis Court Area: Ensure that there are no unauthorized events taking place and that there are no signs of disturbances/loitering.
9. Pool Area:
Pool (Operational Hours)
Ensure all pool visitors have valid pool passes.
Verify that each resident is accompanied by no more than two guests, including children.
Monitor the area to ensure all individuals are adhering to pool rules and regulations.
Pool (Non-Operational Hours)
Secure the restrooms and pool gate nightly at 22:00 and inspect for hazards.
Check that no chairs, tables, or other objects are propped against the gates, as these could be used to gain unauthorized access.
Report and document any attempts of unauthorized entry or security concerns.
Vacant Unit Checks
1. Confirm that all vacant units are properly secured, including both front and patio doors and windows.
2. Ensure that AC, heat, and lights are turned off in vacant units.
3. Report any unauthorized individuals via radio and contact law enforcement if necessary.
Parking Area Inspection
1. Patrol all parking areas and document any damaged, abandoned, or unsecured vehicles.
Loitering Prevention
1. Monitor parking and common areas to deter unauthorized loitering.
Rechecks & Additional Patrol Duties
1. Leasing Office and Amenity Inspections
2. Conduct inspections of the leasing office and amenities at the beginning, middle, and end of each shift to ensure security and proper condition.
Daily Trash Violation Inspection
Conduct daily inspections for trash violations, ensuring compliance with community standards:
All trash bags must be tied and placed inside a trash can, preferably one issued by Valet Living.
All boxes must be broken down and stacked neatly near the trash can.
Any trash found outside Valet Living’s operating hours or left on patios must be:
Documented in your DAR
Documented in your DAR as a trash violation, specifying the location of the violation and unit number or other unit specification factors (if applicable)
Upload a clear image of the violation showing the unit number or other unit specification factors (if applicable) to your Observational Report.
Random Security Checkpoints
Conduct random security checkpoints to verify:
Motorists are adhering to entrance and exit gate protocols.
No unauthorized individuals are entering the property.
Bi-Weekly Vehicle Compliance Check
1.Verify compliance with property and State regulations.
2. Issue warnings or initiate towing for violations:
24-hour warnings for safety violations.
72-hour warnings for other infractions.
3. Document the details of the violation in your DAR and upload a clear image of the vehicle showing it's location, the license plate, the violation(s) and the warning sticker once affixed to the window to your Observational Report.
4. Notify Management (if applicable) LT Stout or Director Rhodes (via text message) the day before a vehicle is scheduled for tow if it remains in violation, please provide a referential date that the information and observations were placed in your DAR so that proper arrangements may be made for tow.
Monthly Lighting Inspection
1. Document any lighting issues with clear descriptions
(e.g., “GA Power pole #11 near building 14 inoperable”).
Tow Truck Monitoring
If a tow truck is observed on the property:
1. Approach the driver and confirm if they have a court order for search or repossession of a vehicle.
2. Take a clear photograph of the court order.
3. Document the following details:
Color, make, model, and license plate number of the tow truck.
Color, make, model, and license plate number of the vehicle being repossessed.
The building number associated with the vehicle.
Arrival and Initial Patrol
1. Conduct a vehicle patrol through the property upon arrival to identify visible disturbances, emergencies, or suspicious activities.
Day Shift Procedures
After completing the initial vehicle patrol and confirming there are no emergencies:
1. Check in with the leasing office for any notices that need to be delivered and any special requests or instructions.
2. Post inside the leasing office for the last 30 minutes of office hours to help ensure that management and staff can complete their work without disturbances.
3. Assist in closing the office on time and securing the premises.
4. Escort management and staff to their vehicles to ensure their safety.
Daily Amenity and Common Area Checks
Inspect and document the condition of key property areas, ensuring the following:
1. Occupants are verified residents, as all guests must be accompanied.
2. Any maintenance or safety concerns are noted and reported.
3. Compliance with property rules and regulations is maintained.
Key property areas:
1. Leasing Office: Ensure doors are locked and undamaged.
2. Maintenance Shop: Ensure it is secure and undamaged.
3. Mailboxes: Ensure that none of the USPS boxes have been tampered with.
4. Playground area: Ensure that there are no unauthorized events taking place and that there are no signs of disturbances/loitering.
Vacant Unit Checks
1. Confirm that all vacant units are properly secured, including both front and patio doors and windows.
2. Ensure that AC, heat, and lights are turned off in vacant units.
3. Report any unauthorized individuals via radio and contact law enforcement if necessary.
Parking Area Inspection
1. Patrol all parking areas and document any damaged, abandoned, or unsecured vehicles.
Loitering Prevention
1. Monitor parking and common areas to deter unauthorized loitering.
Rechecks & Additional Patrol Duties
1. Leasing Office and Amenity Inspections
2. Conduct inspections of the leasing office and amenities at the beginning, middle, and end of each shift to ensure security and proper condition.
Daily Trash Violation Inspection
Conduct daily inspections for trash violations, ensuring compliance with community standards
Trash left in front or on the patio of any unit is strictly prohibited and is considered a trash violation therefore must be:
Documented in your DAR
Documented in your DAR as a trash violation, specifying the location of the violation and unit number or other unit specification factors (if applicable)
Upload a clear image of the violation showing the unit number or other unit specification factors (if applicable) to your Observational Report.
Random Security Checkpoints
Conduct random security checkpoints to verify:
Motorists are adhering to entrance and exit gate protocols.
No unauthorized individuals are entering the property.
Bi-Weekly Vehicle Compliance Check
1. Verify compliance with property and State regulations.
2. Issue warnings or initiate towing for violations:
24-hour warnings for safety violations.
72-hour warnings for other infractions.
3. Document the details of the violation in your DAR and upload a clear image of the vehicle showing it's location, the license plate, the violation(s) and the warning sticker once affixed to the window to your Observational Report.
4. Notify Management (if applicable) LT Stout or Director Rhodes (via text message) the day before a vehicle is scheduled for tow if it remains in violation, please provide a referential date that the information and observations were placed in your DAR so that proper arrangements may be made for tow.
Monthly Lighting Inspection
1. Document any lighting issues with clear descriptions
(e.g., “GA Power pole #11 near building T inoperable”).
Tow Truck Monitoring
If a tow truck is observed on the property:
1. Approach the driver and confirm if they have a court order for search or repossession of a vehicle.
2. Take a clear photograph of the court order.
3. Document the following details:
Color, make, model, and license plate number of the tow truck.
Color, make, model, and license plate number of the vehicle being repossessed.
The building number associated with the vehicle.
The REN/Hendrix
The REN/Hendrix
Arrival and Initial Patrol
1. Conduct a vehicle patrol through the property upon arrival to identify visible disturbances, emergencies, or suspicious activities.
Day Shift Procedures
After completing the initial vehicle patrol and confirming there are no emergencies:
1. Check in with the leasing office for any notices that need to be delivered and any special requests or instructions.
2. Post inside the leasing office for the last 30 minutes of office hours to help ensure that management and staff can complete their work without disturbances.
3. Assist in closing the office on time and securing the premises.
4. Escort management and staff to their vehicles to ensure their safety.
Daily Amenity and Common Area Checks
Inspect and document the condition of key property areas, ensuring the following:
1. Occupants are verified residents, as all guests must be accompanied.
2. Any maintenance or safety concerns are noted and reported.
3. Compliance with property rules and regulations is maintained.
Key property areas:
Leasing Office: Ensure doors are locked and undamaged.
Fitness Center: Ensure it is secured and undamaged (including the restroom).
If it is unoccupied please ensure that the lights and televisions are turned off.
Mailboxes: Ensure that none of the Parcel and or USPS boxes have been tampered with.
Maintenance Shop: Ensure it is secured and undamaged.
Pool Area:
Pool (Operational Hours)
Ensure all pool visitors have valid pool passes.
Verify that each resident is accompanied by no more than two guests, including children.
Monitor the area to ensure all individuals are adhering to pool rules and regulations.
Pool (Non-Operational Hours)
Secure the restrooms and pool gate nightly at 22:00 and inspect for hazards.
Check that no chairs, tables, or other objects are propped against the gates, as these could be used to gain unauthorized access.
Report and document any attempts of unauthorized entry or security concerns.
NOTE: If you encounter large gatherings or parties, verify with management (if available) or your supervisor to confirm whether the event has been authorized, including the approved timeframe. Ensure that you document all relevant details in your DAR for record-keeping and accountability.
Elevator Technical Issues
In the event of an elevator entrapment or technical issue, follow these steps:
1. Call the after-hours emergency hotline and provide a detailed description of the incident.
2. Immediately contact the Fire Department for assistance in the event of an entrapment.
3. For any elevator malfunctions, place an "Out of Order" sign on the elevator.
4. Capture a clear, time-stamped photo of the notice as documentation.
5. Notify a supervisor via phone call so the proper individuals can be informed, and further investigation can take place.
Vacant Unit Checks
1. Confirm that all vacant units are properly secured, including both front and patio doors and windows.
2. Ensure that AC, heat, and lights are turned off in vacant units.
3. Report any unauthorized individuals via radio and contact law enforcement if necessary.
Parking Area Inspection
1. Patrol all parking areas and document any damaged, abandoned, or unsecured vehicles.
Loitering Prevention
1. Monitor parking and common areas to deter unauthorized loitering.
Rechecks & Additional Patrol Duties
1. Leasing Office and Amenity Inspections
2. Conduct inspections of the leasing office and amenities at the beginning, middle, and end of each shift to ensure security and proper condition.
Daily Trash Violation Inspection
Conduct daily inspections for trash violations, ensuring compliance with community standards.
All trash bags must be tied and placed inside a trash can, preferably one issued by Valet Living.
All boxes must be broken down and stacked neatly near the trash can.
Any trash found outside Valet Living’s operating hours or left on patios must be:
Documented in your DAR
Documented in your DAR as a trash violation, specifying the location of the violation and unit number or other unit specification factors (if applicable)
Upload a clear image of the violation showing the unit number or other unit specification factors (if applicable) to your Observational Report.
Random Security Checkpoints
Conduct random security checkpoints to verify:
Motorists are adhering to entrance and exit gate protocols.
No unauthorized individuals are entering the property.
Bi-Weekly Vehicle Compliance Check
Verify compliance with property and State regulations.
Issue warnings or initiate towing for violations:
24-hour warnings for safety violations.
72-hour warnings for other infractions.
Document the details of the violation in your DAR and upload a clear image of the vehicle showing it's location, the license plate, the violation(s) and the warning sticker once affixed to the window to your Observational Report.
Notify Management (if applicable) LT Stout or Director Rhodes (via text message) the day before a vehicle is scheduled for tow if it remains
in violation, please provide a referential date that the information and observations were placed in your DAR so that proper arrangements may be made for tow.
Monthly Lighting Inspection
1. Conduct an inspection of all property lighting and document any issues with clear descriptions
(e.g., “GA Power pole #11 near building 1442-D inoperable”).
Tow Truck Monitoring
If a tow truck is observed on the property:
1. Approach the driver and confirm if they have a court order for search or repossession of a vehicle.
2. Take a clear photograph of the court order.
3. Document the following details:
Color, make, model, and license plate number of the tow truck.
Color, make, model, and license plate number of the vehicle being repossessed.
The building number associated with the vehicle.
Arrival and Initial Patrol
1. Conduct a vehicle patrol through the property upon arrival to identify visible disturbances, emergencies, or suspicious activities.
Daily Amenity and Common Area Checks
Inspect and document the condition of key property areas, ensuring the following:
1. Occupants are verified residents, as all guests must be accompanied.
2. Any maintenance or safety concerns are noted and reported.
3. Compliance with property rules and regulations is maintained.
Key property areas:
4. Leasing Office: Ensure it is secure and undamaged.
5. Maintenance Shop: Ensure it is secure and undamaged.
6. Aqua Lounge (Operational Hours)
Ensure all pool visitors have valid pool passes.
Verify that each resident is accompanied by no more than two guests, including children.
Monitor the area to ensure all individuals are adhering to pool rules and regulations.
Aqua Lounge (Non-Operational Hours)
Secure the restrooms and aqua lounge gate nightly at 22:00 and inspect for hazards.
Check that no chairs, tables, or other objects are propped against the gates, as these could be used to gain unauthorized access.
Report and document any attempts of unauthorized entry or security concerns.
7. Cardio Center: Ensure it is secured and undamaged. (Secure the cardio center nightly at 22:00)
8. Recreation Area: Ensure they are secure and undamaged. (Secure the recreation area nightly at 22:00)
9. Pet Spa: (Secure the pet spa nightly at 22:00)
10. Restrooms: (Secure each of the restrooms nightly at 22:00)
11. Mailboxes: Ensure that none of the Parcel and or USPS boxes have been tampered with.
12. Rooftop Amenities: Ensure that there are no unauthorized events taking place and that there are no signs of disturbances/loitering.
Vacant Unit Checks
1. Confirm that all vacant units are properly secured, including both front and patio doors and windows.
2. Ensure that AC, heat, and lights are turned off in vacant units.
3. Report any unauthorized individuals via radio and contact law enforcement if necessary.
Parking Area Inspection
1. Patrol all parking areas and document any damaged, abandoned, or unsecured vehicles.
Loitering Prevention
1. Monitor parking and common areas to deter unauthorized loitering.
Rechecks & Additional Patrol Duties
1. Leasing Office and Amenity Inspections
2. Conduct inspections of the leasing office and amenities at the beginning, middle, and end of each shift to ensure security and proper condition.
Daily Trash Violation Inspection
Conduct daily inspections for trash violations, ensuring compliance with community standards:
All trash bags must be tied and placed inside a trash can, preferably one issued by Valet Living.
All boxes must be broken down and stacked neatly near the trash can.
Any trash found outside Valet Living’s operating hours or left on patios must be:
Documented in your DAR
Documented in your DAR as a trash violation, specifying the location of the violation and unit number or other unit specification factors (if applicable)
Upload a clear image of the violation showing the unit number or other unit specification factors (if applicable) to your Observational Report.
Random Security Checkpoints
Conduct random security checkpoints to verify:
Motorists are adhering to entrance and exit gate protocols.
No unauthorized individuals are entering the property.
Bi-Weekly Vehicle Compliance Check
1. Verify compliance with property and State regulations.
2. Issue warnings or initiate towing for violations:
24-hour warnings for safety violations.
72-hour warnings for other infractions.
3. Document the details of the violation in your DAR and upload a clear image of the vehicle showing it's location, the license plate, the violation(s) and the warning sticker once affixed to the window to your Observational Report.
4. Notify Management (if applicable) LT Stout or Director Rhodes (via text message) the day before a vehicle is scheduled for tow if it remains in violation, please provide a referential date that the information and observations were placed in your DAR so that proper arrangements may be made for tow.
Monthly Lighting Inspection
1. Document any lighting issues with clear descriptions
(e.g., “GA Power pole #11 near building 14 inoperable”).
Tow Truck Monitoring
Site Towing Company: Eagle Towing
Address: 115 Arcado Rd SW Lilburn Georgia 30047
Phone: 770-279-1646
Website: Eagletowing.com
Monitoring Procedures
If a tow truck, other than one previously scheduled from Eagle Towing, is observed on the property:
1. Approach the driver and confirm if they have a court order for search or repossession of a vehicle.
2. Take a clear photograph of the court order.
3. Document the following details:
Color, make, model, and license plate number of the tow truck.
Color, make, model, and license plate number of the vehicle being repossessed.
The building number associated with the vehicle.
Arrival and Initial Patrol
1. Upon your arrival, it is mandatory that you conduct a walk-through with your relieving officer and provide a thorough briefing on any activity and/or incidents that occurred during your shift. This ensures a seamless transition between shifts and keeps all officers informed of any ongoing concerns or critical updates.
During your briefing at 100 Midtown, it is imperative that you either turn the key fob over to your relieving officer or secure it in the safe.
Additionally, you must document in your DAR the way the key fob was handled to ensure accountability and proper record-keeping.
Day Shift Procedures
After conducting a briefing with your relieving officer:
1. Check in with the leasing office for any notices that need to be delivered and any special requests or instructions.
2. Post inside the leasing office for the last 30 minutes of office hours to help ensure that management and staff can complete their work without disturbances.
3. Assist in closing the office on time and securing the premises.
4. Escort management and staff to their vehicles to ensure their safety.
Daily Amenity and Common Area Checks
Inspect and document the condition of key property areas, ensuring the following:
1. Occupants are verified residents, as all guests must be accompanied.
2. Any maintenance or safety concerns are noted and reported.
3. Compliance with property rules and regulations is maintained.
Key property areas:
Leasing Office: Ensure it is secure and undamaged.
Maintenance Shop: Ensure it is secure and undamaged.
Community Lounge: Ensure it is secure and undamaged.
Computer Lounge: Ensure it is secure and undamaged.
Fitness Center: Ensure it is secure and undamaged.
Game/Media Room: Ensure it is secure and undamaged.
Group Study Rooms: Ensure it is secure and undamaged.
Laundromat: Ensure it is secure and undamaged.
Library: Ensure it is secure and undamaged.
Pool Area:
Pool (Operational Hours)
Ensure all pool visitors have valid pool passes.
Verify that each resident is accompanied by no more than two guests, including children.
Monitor the area to ensure all individuals are adhering to pool rules and regulations.
Pool (Non-Operational Hours)
Secure the restrooms and pool gate nightly at 22:00 and inspect for hazards.
Check that no chairs, tables, or other objects are propped against the gates, as these could be used to gain unauthorized access.
Report and document any attempts of unauthorized entry or security concerns.
NOTE: If you encounter large gatherings or parties, verify with management (if available) or your supervisor to confirm whether the event has been authorized, including the approved timeframe. Ensure that you document all relevant details in your DAR for record-keeping and accountability.
Elevator Technical Issues
In the event of an elevator entrapment or technical issue, follow these steps:
1. Call the after-hours emergency hotline and provide a detailed description of the incident.
2. Immediately contact the Fire Department for assistance in the event of an entrapment.
3. For any elevator malfunctions, place an "Out of Order" sign on the elevator.
4. Capture a clear, time-stamped photo of the notice as documentation.
5. Notify a supervisor via phone call so the proper individuals can be informed, and further investigation can take place.
Vacant Unit Checks
1. Confirm that all vacant units are properly secured, including both front and patio doors and windows.
2. Ensure that AC, heat, and lights are turned off in vacant units.
3. Report any unauthorized individuals via radio and contact law enforcement if necessary.
Parking Area Inspection
1. Patrol all parking areas and document any damaged, abandoned, or unsecured vehicles.
Loitering Prevention
1. Monitor parking and common areas to deter unauthorized loitering.
Rechecks & Additional Patrol Duties
1. Leasing Office and Amenity Inspections
2. Conduct inspections of the leasing office and amenities at the beginning, middle, and end of each shift to ensure security and proper condition.
Daily Trash Violation Inspection
Conduct daily inspections for trash violations, ensuring compliance with community standards
Trash left in front or on the patio of any unit is strictly prohibited and is considered a trash violation therefore must be:
Documented in your DAR
Documented in your DAR as a trash violation, specifying the location of the violation and unit number or other unit specification factors (if applicable)
Upload a clear image of the violation showing the unit number or other unit specification factors (if applicable) to your Observational Report.
Random Security Checkpoints
Conduct random security checkpoints to verify:
Motorists are adhering to entrance and exit gate protocols.
No unauthorized individuals are entering the property.
Bi-Weekly Vehicle Compliance Check
Verify compliance with property and State regulations.
Issue warnings or initiate towing for violations:
24-hour warnings for safety violations.
72-hour warnings for other infractions.
Document the details of the violation in your DAR and upload a clear image of the vehicle showing it's location, the license plate, the violation(s) and the warning sticker once affixed to the window to your Observational Report.
Notify Management (if applicable) LT Stout or Director Rhodes (via text message) the day before a vehicle is scheduled for tow if it remains
in violation, please provide a referential date that the information and observations were placed in your DAR so that proper arrangements may be made for tow.
Monthly Lighting Inspection
1. Conduct an inspection of all property lighting and document any issues with clear descriptions
(e.g., “GA Power pole #11 near building 1442-D inoperable”).
Tow Truck Monitoring
If a tow truck is observed on the property:
1. Approach the driver and confirm if they have a court order for search or repossession of a vehicle.
2. Take a clear photograph of the court order.
3. Document the following details:
Color, make, model, and license plate number of the tow truck.
Color, make, model, and license plate number of the vehicle being repossessed.
The building number associated with the vehicle.
Arrival and Initial Patrol
1. Conduct a vehicle patrol through the property upon arrival to identify visible disturbances, emergencies, or suspicious activities.
Daily Amenity and Common Area Checks
Inspect and document the condition of key property areas, ensuring the following:
1. Occupants are verified residents, as all guests must be accompanied.
2. Any maintenance or safety concerns are noted and reported.
3. Compliance with property rules and regulations is maintained.
Key property areas:
1. Leasing Office: Ensure it is secure and undamaged.
2. Maintenance Shop: Ensure it is secure and undamaged.
3. Fitness Center: Ensure it is secured and undamaged.
4. Mailboxes/Package Concierge: Ensure that none of the Parcel and or USPS boxes have been tampered with.
5. Playground/Tennis Court Area: Ensure that there are no unauthorized events taking place and that there are no signs of disturbances/loitering.
6. Pool Area:
Pool (Operational Hours)
Ensure all pool visitors have valid pool passes.
Verify that each resident is accompanied by no more than two guests, including children.
Monitor the area to ensure all individuals are adhering to pool rules and regulations.
Pool (Non-Operational Hours)
Secure the restrooms and pool gate nightly at 22:00 and inspect for hazards.
Check that no chairs, tables, or other objects are propped against the gates, as these could be used to gain unauthorized access.
Report and document any attempts of unauthorized entry or security concerns.
Vacant Unit Checks
1. Confirm that all vacant units are properly secured, including both front and patio doors and windows.
2. Ensure that AC, heat, and lights are turned off in vacant units.
3. Report any unauthorized individuals via radio and contact law enforcement if necessary.
Parking Area Inspection
1. Patrol all parking areas and document any damaged, abandoned, or unsecured vehicles.
Loitering Prevention
1. Monitor parking and common areas to deter unauthorized loitering.
Rechecks & Additional Patrol Duties
1. Leasing Office and Amenity Inspections
2. Conduct inspections of the leasing office and amenities at the beginning, middle, and end of each shift to ensure security and proper condition.
Daily Trash Violation Inspection
Conduct daily inspections for trash violations, ensuring compliance with community standards:
All trash bags must be tied and placed inside a trash can, preferably one issued by Valet Living.
All boxes must be broken down and stacked neatly near the trash can.
Any trash found outside Valet Living’s operating hours or left on patios must be:
Documented in your DAR
Documented in your DAR as a trash violation, specifying the location of the violation and unit number or other unit specification factors (if applicable)
Upload a clear image of the violation showing the unit number or other unit specification factors (if applicable) to your Observational Report.
Random Security Checkpoints
Conduct random security checkpoints to verify:
Motorists are adhering to entrance and exit gate protocols.
No unauthorized individuals are entering the property.
Bi-Weekly Vehicle Compliance Check
1. Verify compliance with property and State regulations.
2. Issue warnings or initiate towing for violations:
24-hour warnings for safety violations.
72-hour warnings for other infractions.
3.Document the details of the violation in your DAR and upload a clear image of the vehicle showing it's location, the license plate, the violation(s) and the warning sticker once affixed to the window to your Observational Report.
4.Notify Management (if applicable) LT Stout or Director Rhodes (via text message) the day before a vehicle is scheduled for tow if it remains in violation, please provide a referential date that the information and observations were placed in your DAR so that proper arrangements may be made for tow.
Monthly Lighting Inspection
1. Document any lighting issues with clear descriptions
(e.g., “GA Power pole #11 near building 1B inoperable”).
Tow Truck Monitoring
If a tow truck is observed on the property:
1. Approach the driver and confirm if they have a court order for search or repossession of a vehicle.
2. Take a clear photograph of the court order.
3. Document the following details:
Color, make, model, and license plate number of the tow truck.
Color, make, model, and license plate number of the vehicle being repossessed.
The building number associated with the vehicle.
Arrival and Initial Patrol
1. Upon your arrival, it is mandatory that you conduct a walk-through with your relieving officer and provide a thorough briefing on any activity and/or incidents that occurred during your shift. This ensures a seamless transition between shifts and keeps all officers informed of any ongoing concerns or critical updates.
Day Shift Procedures (If Applicable)
After completing the initial patrol and confirming there are no emergencies:
1. Check in with the leasing office for any notices that need to be delivered and any special requests or instructions.
2. Post inside the leasing office for the last 30 minutes of office hours to help ensure that management and staff can complete their work without disturbances.
3. Assist in closing the office on time and securing the premises.
4. Escort management and staff to their vehicles to ensure their safety.
Daily Amenity and Common Area Checks
Inspect and document the condition of key property areas, ensuring the following:
1. Occupants are verified residents, as all guests must be accompanied.
2. Any maintenance or safety concerns are noted and reported.
3. Compliance with property rules and regulations is maintained.
Key property areas:
1. Leasing Office: Ensure it is secure and undamaged.
2. Maintenance Shop: Ensure it is secure and undamaged.
3. Trash Compactor: Ensure the garage door is secure and that there are no signs of loitering.
4. Community Lounge: Ensure it is secure and undamaged.
5. Fitness Center: Ensure it is secure and undamaged.
6. Game/Media Room: Ensure it is secure and undamaged.
7. Genius Lounge: Ensure it is secure and undamaged.
8. Group Study Rooms: Ensure it is secure and undamaged.
9. Sky Lounge: Ensure it is secure and undamaged.
10. Pool Area:
Pool (Operational Hours)
Ensure all pool visitors have valid pool passes.
Verify that each resident is accompanied by no more than two guests, including children.
Monitor the area to ensure all individuals are adhering to pool rules and regulations.
Pool (Non-Operational Hours)
Secure the restrooms and pool gate nightly at 22:00 and inspect for hazards.
Check that no chairs, tables, or other objects are propped against the gates, as these could be used to gain unauthorized access.
Report and document any attempts of unauthorized entry or security concerns.
NOTE: If you encounter large gatherings or parties, verify with management (if available) or your supervisor to confirm whether the event has been authorized, including the approved timeframe. Ensure that you document all relevant details in your DAR for record-keeping and accountability.
Elevator Technical Issues
In the event of an elevator entrapment or technical issue, follow these steps:
1. Call the after-hours emergency hotline and provide a detailed description of the incident.
2. Immediately contact the Fire Department for assistance in the event of an entrapment.
3. For any elevator malfunctions, place an "Out of Order" sign on the elevator.
4. Capture a clear, time-stamped photo of the notice as documentation.
5. Notify a supervisor via phone call so the proper individuals can be informed, and further investigation can take place.
Fire Watch Procedures - Power Outage Protocol
When to Initiate Fire Watch:
Fire Watch procedures must be implemented when any of the following occur:
A power outage disables the fire alarm, suppression, or detection systems.
Fire alarm panels or sprinklers are offline for more than 4 hours in a 24-hour period.
Any condition compromises the building's ability to detect or alert in the event of fire.
Frequency of Patrols:
Conduct patrols every hour, covering all floors, stairwells, corridors, and common areas.
Record each patrol on the official Fire Watch Log, located in the red folder below the front desk.
Patrol Guidelines:
1. Inspect all accessible areas, including hallways, lobbies, stairwells, mechanical rooms, laundry rooms, and recreational areas.
2. Look for signs of fire or smoke, and ensure that all emergency exits and fire extinguishers are accessible and unobstructed.
3. Listen for unusual sounds or alarms, including resident concerns that may suggest fire risk.
4. Use a flashlight when necessary in poorly lit or unpowered areas.
5. Immediately report any fire, smoke, or hazards to 911 and notify Dispatch as well as contact Capt. Jackson as his presence is requested onsite per contractual obligations.
Important:
It is imperative that Fire Watch awareness and responsibilities are clearly communicated to your relieving officer during shift change to ensure uninterrupted compliance with safety protocols.
Parking Area Inspection
1. Patrol all parking areas and document any damaged, abandoned, or unsecured vehicles.
Loitering Prevention
1. Monitor parking and common areas to deter unauthorized loitering.
Rechecks & Additional Patrol Duties
1. Leasing Office and Amenity Inspections
2. Conduct inspections of the leasing office and amenities at the beginning, middle, and end of each shift to ensure security and proper condition.
Daily Trash Violation Inspection
Conduct daily inspections for trash violations, ensuring compliance with community standards
Trash left in front or on the patio of any unit is strictly prohibited and is considered a trash violation therefore must be:
Documented in your DAR
Documented in your DAR as a trash violation, specifying the location of the violation and unit number or other unit specification factors (if applicable)
Upload a clear image of the violation showing the unit number or other unit specification factors (if applicable) to your Observational Report.
Random Security Checkpoints
Conduct random security checkpoints to verify:
Motorists are adhering to entrance and exit gate protocols.
No unauthorized individuals are entering the property.
Monthly Lighting Inspection
1. Conduct an inspection of all property lighting and document any issues with clear descriptions
(e.g., “The breezeway light on the 3rd floor between units 301 & 302 is inoperable”).
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