Frustrations:
Knowledge Gaps
Problem Solving
Deleting Stuff
Security Updates
Learning:
Improve confidence and familiarity
Documents - Word
Spreadsheets - Excel
Putting a fancy border on a document
Pictures
Mailing lists - mail merge
Function Keys
Powerpoint presentations
Pictures with Documents
Gedcom files
Using memory sticks - doing backups
Frustrations:
Finding stuff on the Internet
Antivirus removal (AVG)
Gaps in knowledge
Learning
Internet Research
Internet Usage
Handling Updates
Adjust the Display