Chapter 5 Implementing and Controlling

5.1 The Implementing Function

• 1. Recognize problems that can occur when plans are implemented

  2. Identify important implementing activities performed by managers

5.2 Motivation and Change Management

• 1. Describe the main points of three theories of motivation

  2. Identify the steps managers should follow when implementing change

5.3 The Controlling Function

• 1. List the tree basic steps in the controlling function

  2. Identify and describe four types of standards

5.4 Gathering and Using Performance Information

• 1. Describe three corrective actions managers can take as part of controlling performance

  2. Discuss several important areas of cost control in businesses