Chapter 3 The manager as a Leader

3.1 The Importance of Leadership

• 1. Recognize the importance of leadership and human relations

  2. Identify important leadership characteristics and types of power

  3. Describe four types of power available to leaders

3.2 Developing Leadership Skills

• 1. Discuss why businesses value leadership skills of managers and employees

  2. Identify and define five important human relations skills

3.3 Leadership Styles

• 1. Describe three views of employees that affect the type and amount of management supervision

  2. Differentiate among three leadership styles

3.4 Employee Issues and Work Rules

• 1. Understand the manager's role in recognizing and dealing with employees' personal issues

  2. Describe the importance of establishing and enforcing work rules

Leaders that Changed America

Walt Disney and Daniel Gerber Jr.