Please note, as of the end of 2016 all major browsers long longer support Adobe Flash Player.

Adobe Flash isn't working in Chrome, what should I do?

If Adobe Flash isn't working or you see the following error messages, try the troubleshooting steps below.

• • Adobe Flash has been blocked because it is out of date

  • Couldn’t load plugin

  • The following plugins were blocked on this page

Step 1: Turn on Adobe Flash Player

• • On your computer, open Chrome.

  • At the top right, click More

  • > SettingsAt the bottom, click Show advanced settings

  • Under "Privacy," click Content settings

  • Under "Flash," choose "Ask first before allowing sites to run Flash"

  • At the bottom, click Done

If you choose to have websites ask, but you don't see a prompt when you visit a web page, follow these steps:

• • To the left of the web address, click the icon you see: Lock

  • Info or Dangerous

  • Next to "Flash," click the Arrows

  • Select "Always allow on this site"

  • Reload the web page

The following two steps are only needed if you can't access the Managed Software Centre (like when you're at home)

Step 2: Update Adobe Flash Player

• • On your computer, open Chrome

  • In the address bar at the top, enter chrome://components and press Enter

  • Under "Adobe Flash Player," click Check for update

  • Go back to the page with the Flash content. If it doesn't load automatically, at the top left, click Reload

Step 3: Make sure Chrome is up-to-date

• • On your computer, open Chrome

  • At the top right, click More

  • At the top left, click Settings and then About Chrome

  • Click Update Google Chrome. If you don't see this button, you're on the latest version

  • Click Relaunch