Laptop Repairs
1:1 - Laptop repair process and status
This link will take you to the Status of Laptop Repairs.
Note this link only works when connected to the school network.
In the event that your laptop is sent away for repair the following happens
A. If the support team assess the repair as "it could be covered by warranty" then a loan laptop is issued to the student normally on the same day.
B. If the support team assess the repair as "it is NOT covered by warranty" then the following happens
1. Student takes the damaged Laptop to the IT Office
2. IT Support Staff send the damaged laptop away for repair/quote depending on the damage type
3. Incident Report is given to the students House Leader by the IT Support staff
4. The Incident Report is filled out by the Student with the House Leader (who will investigate the incident if required) and the student signs the report
5. The Incident Report is taken home to be signed by Parent/Guardian/Carer
6. The Report is given to the House Leader to approve and sign the report
7. The Student returns the Incident Report to the IT Support Staff ONLY, a laptop will be prepared as a loan laptop and the student will be informed when the loan laptop will be ready to be collected.
8. Quote for the repair received and depending on the type of repair the quote will be sent home from the finance department.
9. Approval/Rejection is given to the laptop repairer depending on finance etc.
10. The Laptop is returned to the school by the repairer, the "Laptop Repairs" database is updated and the student is sent an email
11. In most cases the Student returns the loan laptop and the repaired laptop is given back to the student.
In the Technology Agreement it states that all repairs must be carried out by the school's laptop supplier.
All financial matters are handled by the Finance Department or Administration. Please note that the IT Support Team do not get involved with the cost of the repair.
This process is current as of 22/2/16.
BYODD - Laptop repair process
1. A student help site (https://goo.gl/cezEa4 ) provides access to most solutions and is accessible via a shortcut on every laptop.
2. IT Support Staff are available onsite and can fix software related issues.
3. Hardware issues would require the laptop being sent to a repair agent, the school can send laptops on your behalf to Mac1 who pickup twice a week from the school. If you wish Corpus Christi to send your BYODD laptop away for repair we can arrange this via an online form (https://goo.gl/BPjqE3) that will need to be completed before dropping the laptop off at school. This puts Parents in direct contact with Mac1 for the repairs. The laptop can then be dropped off at Corpus Christi IT Office where Mac1 will pick-up and drop-off the laptop. Communication about the repair is handled between the Parent and Mac1.
This process is current as of 29/11/16