Resolving problems

We recently changed the MemoQ server, which is probably why you are getting this error. Please follow the steps indicated below (just once):

1) Open MemoQ and click on I wish to update my licence from an ELM Server.

2) In Manage Logins, → Choose the server 82.223.117.69 and Delete Selected Item.

3) In the same place, add a new entry under server name memoq.ampersand.net. To do so, your username and password will be requested.

4) In MemoQ, go to Tools → Resource Console.

5) Go to Translation Memories (in the left-hand menu) → Remove the drawing pin from all the memories. Simply click on each pin.

6) Repeat the process in Term Bases (in the left-hand menu).

7) In your computer, go to C:\ProgramData\MemoQ.

Open the TermBases.xml and TranslationMemories.xml files in WordPad and Find/Replace 82.221.117.69 with memoq.ampersand.net

8) Close MemoQ and begin the usual process again:

a) .mqout → Double click on the file and give it a different name, such as "xxx_new". The program will create a new folder with all the files and you can then begin work as usual.

b) Project in the server → Repeat Checkout Online Project and give the project a new destination folder, such as "xxx_new". The program will create a new folder with all the files and you can then begin work as usual.

If the program asks for your username or password at any time and you can't find it, please contact me and I'll send you the details.