Tourism and Hospitality

Summary:

  • In FY20, 39 million jobs were created in the tourism sector in India accounting for 8.0% of the total employment in the country. ​

  • The number is expected to rise to 53 million jobs by 2029. ​

  • During 2020, foreign tourist arrivals (FTAs) in India stood at 2.7 million, decreasing by nearly 75% from the previous year.​

  • The Indian hotel industry has lost around 17 billion dollars in revenue due to the impact of the COVID-19 pandemic. ​

  • Demand from the corporate side (conferences, meetings, interviews, etc) expected to fall due to rise of Work From Home​

  • International hotel chains are increasing their presence in the country, and it will account for around 47% share in the tourism and hospitality sector of India by 2020 and 50% by 2022.

Step 1

Services Suppliers (foods, beverages, and essentials)

Step 2

Training

Step 3

Operations

Step 4

Marketing and online presence

Cost Drivers

•Salaries

•Consumables (Beverages and food)

•Power

•Fuel

Revenue Drivers

•Room Rents

•Bars

•Dining and Restaurant facilities

•Event organizations

Growth Drivers

•Reduced GST on hotel rooms

•UDAN scheme

•E-visa for foreign tourists

•PRASHAD scheme

Key Customers

•Indian as well as Foreign tourists

•MNCS for event organization

•Weddings and cultural programmers

Key Players

•Marriot Hotels

•IHCL (Taj Hotels)

•Hyatt Hotel

•EIH (Oberoi Hotel)

Channels

•Websites

•Online Travelling Agents (OTAs)

•Flight service providers