Healthcare
Summary:
Healthcare industry comprising of hospitals, medical devices, clinical trials, outsourcing, telemedicine, medical tourism, health insurance and medical equipment, has become one of India’s largest sector, both in terms of revenue and employment.
Healthcare market in India is expected to reach US$ 372 billion by 2022, driven by rising income, better health awareness, lifestyle diseases and access to insurance.
GOI aims to increase expenditure towards the healthcare sector to 3% of the GDP by 2022. Also, the number of allopathic doctors with recognized medical qualifications have increased to 1.27 million in July 2021 from 0.83 million in 2010.
Over the next 10 years, National Digital Health Blueprint can unlock incremental economic value of over $200 billion for the health sector.
Recent development in the healthcare sector include the introduction of telemedical services. The Health Ministry’s ‘eSanjeevani Telemedicine’ , an online OPD service crossed 12 million teleconsultations as on September 2021
Step 1
PRE-SERVICE
marketing/marketing research, services offered/branding, pricing, distribution/logistics, promotion
Step 2
Point of service
clinical operations- quality, process, innovation; marketing - patient satisfaction
Step 3
After sale services
follow-up-clinical, marketing; billing; follow-on- clinical, marketing
Cost Drivers
Employee salaries
Raw material costs
Infrastructure cost
Revenue Drivers
Healthcare services
Diagnostic,
Sale of drugs and equipment
Growth Drivers
Rise in population
Rising income levels
Increase of awareness among people,
Adoption of health insurance
Increase in personal health expenditure
Changing lifestyles and transformation of disease profile of India from communicable diseases to non-communicable diseases such as cancer, diabetes and cardio- vascular diseases
Allocation of 35000 crores towards healthcare in Union Budget 2021
Key Customers
External (patients, patients' families, visitors, referring physicians, doctors' offices, blood donors, and third-party payers)
Internal (nurses, staff physicians and other professionals, students, trainees, employees, departments, and committees)
Key Players
Apollo Hospitals
Fortis Healthcare
Narayana Hrudalaya, Aster DM
Channels
Sales agents
Medical representatives
Doctors
Distributors (Pharmacy)