Request Additional Support

To request additional support....

the preferred option is to email ottl@wilkes.edu rather than a specific individual. We've made it really simple for you - just click the "Email Us" button to the right! Your request is then added to our support queue. This allows us to manage the requests more effectively and can assign the request to the most appropriate individual for your specific issue. We ask that you please be patient during this extremely busy time as there are a lot of individuals needing assistance and we try to triage and prioritize the best we can. Someone will respond to you as soon as he or she is able.

In the meantime, we invite you to review the Resource Bank on this site and the numerous support materials provided by our vendors, linked in many places throughout this site, while you wait for a response. Often folks can find the answer to their question with a quick search.

Platform-Specific Support

Remember, Wilkes has 24/7 End-User Support from D2L. Once you log in to LIVE/D2L, you can access After Hours D2L Support from the Helpful Resources widget on the right side of your My Home screen. Email, live chat and phone support are available. Someone is ready to assist you when OTTL is not available.

Panopto Support - For full support, create an account using your Wilkes email and log in then go to the support link. There you can find multiple options for assistance - 24/7.

Respondus Support - Visit the Respondus Lockdown Browser and Monitor Support page for for assistance or to submit a ticket.

Zoom - Visit the main Zoom Support page where you can find tutorials, search the knowledge base, or inquire for technical support.