Bulk payment EOP - An EOP where multiple claims have been paid out for payment. The payment amount reflects all the claims on the EOP

see below screenshots*

Question: What is a Misdirected payment?

Answer: A misdirected payment is a payment that a provider has not received however you are able to locate the pmt within Manage Providers and it does show paid

Question: What do I do once i have located the payment and it does show Processed-paid?

Answer: You would then file a Misdirected Payment form (link located at the top of the page).

Question: What do I do once i have located the payment and it does NOT show Processed-paid?

Answer: You would then refer the provider to the payer to further assist

When providers say they are no longer receiving direct deposits, or they have not yet received one after their enrollment request, this could be a problem with the pre-notes we send and receive in order to verify the bank account. 

Payplus Bank ID's

These are the current bank IDs:

5452579291 / 6452579291 / 1256852000

Please keep them as reference.