Embedded Files
BREAKING NEWS 8/1
Quick Links
Quick Links
ePayment Portals
ePayment Portals
Each ePayment account has an individual portal website address that is specific to the payer. The link for each account will be on the demographics page, in the top section, in the right column. They usually look like:
PayerName.epayment.center
Be sure to check the specific website for each ePayment account.
Resources
Resources
ePayment Center Training Guide (1) (2) (3).pdfePayment Portal Training Guide .pdfePayment support PowerPoint.pptxEPC Enhancements Training Guide.pdfEPC Payers 12.16.24Free EFT Option Training.docxZelis Provider Experience.pptxListen For Buzz Words During Your Call
Listen For Buzz Words During Your Call
EPC
Essential Services
CMS offering
Free EFT
Free ACH
ACH
Things To remember
Things To remember
No 2step is needed for provisioning (make sure the caller is the DM for the account).
You are allowed to give limited information (PID, claim number).
Sending an EOP is limited to a 1-time courtesy (check interactions on account).
Only 1 EPC provisioning per call.
ASSI - Aetna Senior Supplemental Insurance
ASSI - Aetna Senior Supplemental Insurance
If a caller says they have received a letter from Aetna, or from ASSI, about a no-cost ACH account, this could require a provisioning request. First, have them read the letter to you. There are several versions of a similar letter. One version says they're already set up with Zelis but might want to call us to verify. Another version says they might need to change from Virtual Credit Cards or paper check accounts to an ACH account. Other versions are more of an invitation to enroll in our free ACH option. Please make sure you fully understand which letter they have received, and how to proceed.
ASSI_1264_Letter 20 (1).pdfASSI_1264_Letter 30 (1).pdfASSI_1264_Letter 40 (1).pdfASSI_1264_Letter 11.pdfASSI_1264_Letter 14.pdfPage updated
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