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BREAKING NEWS 8/1
MetLife Website Walkthrough
MetLife Website Walkthrough
If the ePayment account is not established yet, you will do a Provisioning Request AND the caller will go through the website registration process. Both should be done together.
ML Website Walkthrough.pdfIs it Me or ZHC?
Is it Me or ZHC?
When should I transfer a call to Zelis Healthcare (ZHC)?
Status of a claim received by Zelis
Education on Zelis pricing/discount (for claims, not for our product lines)
Inquiry/Dispute status
Provider network participation status (participating vs non-participating)
Member assistance with locating a provider in a Zelis network
Calls that ZHC Team does not handle – the calls below should be redirected to the Payer/Client:
Patient/Member benefit information
Pre-certification
M.P. Password Reset Self Servicxe
M.P. Password Reset Self Servicxe
Hey guys, here are the step by step instructions on how to change your MP password. This will now be required every 90 days moving FWD. If you are unable to access this site let a member of leadership know and we will assist.
First, navigate to the home page and under agent resources click on Self Service PW Reset
Next, you will enter your PROD username Just like the example. Leave off the PROD\ part.
The password is the same as your Manage Providers PW
Next, it will bring up DUO. Select the option that you normally use if yours looks different than this example it is ok approve the sign in however you normally do for DUO.
Then, once you are logged in you will land on the home page. On the top you will see a couple of options. Select the option to change password.
Finally, you will be prompted to enter your old password, and then the new password that you choose. Keep in mind to follow the guideline listed below or it will reject the new PW. Once you enter the new password and click on Change Password you are all set!
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