How do we handle enrolling these types of accounts? It is very simple. First, identify the value of the account you will find this info next to the word payments in the top right hand side of the account page. Next, depending on the worth you will warm transfer or create a work item to the appropriate department*

15K and above - Warm transfer to the skill ZP_PE_General. (If there is no agent available after your first 2 attempts create a work item)

Under 15K - Create a work item for CARE (sales, retention lead) and submit.

*Please refer to the "Opt-ins and Outs" page > Job Aides > Enrollment and Conversions

There are two settlement types associated with VRA Direct/ACH+

• Gross: The fee is taken out separate from payment.

• Net: The fee is taken out of the payment amount directly.

Keep in mind if a provider is on a Net settlement type their EOB's wont match the deposit amount to their bank. Reason being is the fee will be taken out before the payment reaches the provider. 

If they are on the Gross settlement type their deposits and EOB's will match and they will have fees taken out of their bank account directly.