Q & A Check in and Check out

Q. [Check In & Check Out] What are the check in and check out times and procedures?

A. Check In time is 3:00 p.m. and Check Out time is 12:00 noon. We do need to adhere to these times due to scheduling of other guests and cleaning personnel. We have a self check in process, where you arrive any time after 3 p.m., go directly to ZMR and enter the keyless lock passcode sent to you after registration. Please note that anything left in the cabin will be disposed of unless we have heard from you requesting that it be returned, in which case there is a $50.00 handling fee plus whatever the postage is for shipping. Zen Mountain Retreat (ZMR) is not responsible for any items left in the cottage.

Q. [Keys] How do I Obtain the Property Keys?

A. After you have made a reservation and your deposit has been processed; we send a confirmation by email that includes directions from your starting point directly to the cabin. There is a keyless passcode that will be sent to you. 

Q. [Check-in Check-out] What are Check In and Check Out Times?

A. Check In time is 3:00 pm or anytime after. If you call the day before your reservation, if no other guest is staying the night prior to your reservation and our cleaning personnel have verified the cottage has already been cleaned, then we will probably be able to offer you a 12:00 noon check in. The early check in time is based on availability and is not guaranteed. Check Out time is 12:00 noon.   We are unable to offer an extended check out. Guests are required to depart the ZMR no later than 12:00 on their scheduled date of check out. Any late check outs will be asked to immediately depart and will be assessed an additional fee. Please allow our cleaning personnel the time to provide quality housekeeping services by departing promptly at 12:00 noon.