Q & A Check in and Check out

Q. [Check In & Check Out] What are the check in and check out times and procedures?

A. Check In time is 3:00 p.m. and Check Out time is 12:00 noon. We do need to adhere to these times due to scheduling of other guests and cleaning personnel. We have a self check in process, where you arrive any time after 3 p.m., go directly to ZMR and retrieve your key from a lock box and check yourself in. There are check out procedures posted in the cabin but basically and most importantly is to return your key to the lock box and make sure that you have all of your belongings when you leave. Please note that anything left in the cabin will be disposed of unless we have heard from you requesting that it be returned, in which case there is a $25.00 handling fee plus whatever the postage is for shipping. Zen Mountain Retreat (ZMR) and Berkeley Springs Cottage Rentals are not responsible for any items left in the cottage.

Q. [Keys] How do I Obtain the Property Keys?

A. After you have made a reservation and your deposit has been processed; we send a confirmation by email that includes a reservation confirmation number and directions from your starting point directly to the cabin. There will be a lock box on the front door of the cabin and also included in the email is the combination to the lock box and instructions on how to get the key out of the lock box. Guests are responsible for lost keys. The property must be re-keyed in the event the keys are lost, misplaced or not returned and you will be responsible for the cost of this procedure.

Q. [Check-in Check-out] What are Check In and Check Out Times?

A. Check In time is 3:00 pm or anytime after. If you call the day before your reservation, if no other guest is staying the night prior to your reservation and our cleaning personnel have verified the cottage has already been cleaned, then we will probably be able to offer you a 12:00 noon check in. The early check in time is based on availability and is not guaranteed. Check Out time is 12:00 noon. We are unable to offer an extended check out. Guests are required to depart the ZMR no later than 12:00 on their scheduled date of check out. Any late check outs will be asked to immediately depart and will be assessed an additional fee. Please allow our cleaning personnel the time to provide quality housekeeping services by departing promptly at 12:00 noon.

Q. [Office] Do I Need to Go to Berkeley Springs Cottage Rentals Office?

A. We are always glad to see and visit with our guest, but we have in place a system for your convenience where you can go directly to the property and conduct self check in and check out procedures without the trouble or hassle of having to stop by The Berkeley Spring Cottage Rentals office.