Q &A Reservations and canellations
Questions About Reservations
Q. [Rescheduling Policies ] May I reschedule a reservation rather than cancel?
A. We are delighted to have you as a guest and would love for you to reschedule your reservation for another date. We offer a one time courtesy transfer of a reservation for your convenience, which would allow you to transfer the reservation to another set of dates or at no charge to you. You must provide the new date at the time you call to reschedule. This service is offered for reservations that are rescheduled 48 hours or more prior to check in date. If something would occur and a second rescheduling would need to take place then there would be a processing fee of $25 plus tax involved for the consecutive transfer.
Q. [Reservations ] How do I make a reservation?
A. In order to make a reservation over the phone, and allow us to provide personal services, please call us with your Visa, Master Card, Discover, or AMEX credit card information toll free at 1-866-682-2246. A 50% deposit is required to hold the reservation. We will not hold the reservation without a deposit and we will not accept a reservation without a valid credit card number.
Second payments can be made by either automatically charging your Visa, Master Card, Discover, or AMEX for the remaining balance on the day of check in or if you notify us in advance, you can stop by our office and pay by either cashiers check, money order or cash for the exact amount of the second payment.
Q. [Cancellations ] What is the cancellation policy and procedure?
A. We do understand that sometimes problems can occur, we ask that you notify us of the changes in your plans as soon as possible, so we can offer the cottage to someone else. Our cancellation policy is as follows:
- 10% Cancellation Fee applies to all cancellations made 7 days in advance of your reservation date.
- 20% Cancellation Fee for all cancellations between 48 hours and 7 days prior to your check-in.
- 1 night stay fee, or 30%, whichever is more, applies to any cancellation made within 48 hours of your check-in.
- Sorry, no refunds or discounts for early departures.
- We do offer one complimentary reschedule, free of cost, if change to the reservation is made 48 hours or more in advance.
Q. [Seasonal] Is Zen Mountain Retreat available year round?
A. It is available for rental year round.
Q .[Visitor] Can I check availability and book reservation s online?
A. You certainly can. Just click HERE