Return Email template

We will do our best to help you quickly resolve this issue.

A return has been approved for the following item(s).

·         This return approval is valid for 21 days.

·         Only items listed above will be accepted for return. Please do not send any additional components as these will be discarded.

·         Please ensure that the serial number listed above matches your item(s).

As a first step the faulty item will need to be posted back to Centre Com for assessment.

Please securely package the faulty item and send it back to the following address,

Centre Com Sunshine

2-4 Mephan Street

Maribyrnong VIC 3032

Attn: Online Warranty [add order number here]

>>>We can only accept returns via an authorized courier; public are off-limits on these premises <<<

Please ensure the address is printed exactly as noted above, incorrect, or missing details may result in significant delays in receiving and processing the return.

Please include all accessories that came with the item as well as copy of your purchase invoice and up to date contact and return details.

For all postage returns please ensure the item is securely packaged to prevent transit damage, items that are not suitably packaged will be rejected by our warehouse staff.

Please be aware that warranty coverage does not extend to CID or accidental damages, please ensure the item is packaged safely when returning the item.

Once you have shipped the item, please notify us of the tracking reference by responding to this email.

As soon as we receive and process your item through our warranty system, our warranty department will update you of the next steps.

Centre Com’s warranty policy can be viewed from the Centre Com website or from this link, https://www.centrecom.com.au/faqs + https://www.centrecom.com.au/terms