How to deal with change of mind

Just copy and paste this to email to customer.

I understood that you incorrectly ordered this and the factory packaging/ seals has not been opened. While Centre Com is willing to accept the return, we will unfortunately need to charge a fee to recover our costs associated with sending the item to you and processing the return, in this instance the fee will be 15%.

Due to the nature of this return Centre Com will not offer a refund on any shipping and transaction fees such as credit card and PayPal surcharges.

 Please do not mark the parcel as return to sender - if you RTS this back to us there will be an additional charge as Auspost will bill Centre Com for the return freight. If you choose to return the item, you must cover the return postage costs yourself; Centre Com will not reimburse you for these costs.

 This offer to accept the return is contingent on the item being returned in pristine condition, unopened and undamaged.

 If you would like to proceed, please return the item to the following address,

Centre Com Sunshine

2-4 Mephan Street,

Maribyrnong VIC 3032

Attn: Online Warranty: wXXXXXX

Please ensure the address is printed exactly as noted above, incorrect, or missing details may result in significant delays in receiving and processing the return.

Once we receive the item a team member will inspect the goods, if they are found to meet the return criteria noted above, we will arrange for a refund to be made. 

Centre Com’s warranty policy can be viewed from the Centre Com website or from this link, https://www.centrecom.com.au/faqs + https://www.centrecom.com.au/terms