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1. Customer is making an inquiry and claimed that the monitor is damaged, so copy and paste this into email.
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I do apologise for any inconvenience this issue has caused you, could you please provide this information:
1. How did it get damaged? On receiving it or on opening the box?
2. Has it been turned on and used it?
Please send us photos:
· Photo of outer box
· Photo of physical unit
· Photo of where the damage is
· Photo of serial number
I am looking forward to hearing from you soon
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2. Now up on receiving photos from customer you can assess it then determine if label is to be given or not. It not that easy but for damaged box yes can send label no question to be asked, for outer box not damaged can ask customer to send for an assessment.
So here is the next email you should just copy and paste it.
Hi,
One again sorry for this inconvenience has caused you linked below is a prepaid postage label which can be used to return your item.
· Please pack the item as securely as possible for the return transit
· Centre Com will not be liable for items that are damaged in transit due to inadequate packaging.
· We recommend using the same packaging you received your item in
· As soon as we receive your item back, our warranty department will notify you.
· Centre Com’s warranty policy can be viewed from the Centre Com website or from this link, https://www.centrecom.com.au/faqs + https://www.centrecom.com.au/terms
· In the meantime, if you have any further questions or concerns, please feel free to reply to this email, I am available Monday to Friday from 10 AM until 6 PM or you can drop off at any Centre Com store which is open 7 days during this pandemic but keep in mind you can only drop it off and we will inform you by email.
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