DICKER DATA

o   Lodge via EMAIL

STEP1: Identify if the item is for REPAIR or DOA. Then put REPAIR/DOA in the REQUEST ID of the RA Card

To qualify for DOA:

o   Check the Item group – List of the item groups that can be lodge as DOA see excel sheet “DOA and RA supplier process”. Refer to Ian or Girish for the copy.

o   The invoice date must be within 60 days.  

o   Search the Serial Number of the item. If AVAILABLE, then it can be lodged as DOA. See below.

To search: STAFF AREA > Serial Searches

STEP 2: Once identified, fill out the fields colored RED. Then send it ras@dickerdata.com.au  via email and attach the filled out form. See below sample.