Tech Wizards technicians have several remote desktop access tools available for providing remote support. The are listed below in the order in which they woul normally be utilized...
Windows 10 Quick Assist - For "one-time" remote access to Windows 10 computers that are not accessible through our Solarwinds Take Control remote access app.
N-Able Take Control - For "one-time" access to computers that are not running Windows 10 and for "unattended" remote access to those customer computers for whom we have been granted "anytime" access. Note: ALWAYS contact the user for permission to access their computer during business hours or when the app indicates that the computer is active.
Pulseway Remote Desktop - For use when for some reason we cannot access a computer via the Solarwinds Take Control app.
AnyDesk - If all other remote access methods fail, AnyDesk can be used as a "fallback" remote access tool for accessing a customer's computer remotely.