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It's important to remember that most federal funding for community transportation requires local coordination. As such, the success of a voucher program is built upon successful partnerships.
“We have 3 people [transportation coordinators] who directly work in the field, meeting with consumers, helping them develop their plans. They also have a big role being out in the community and working with other disability organizations. They work directly with the transportation providers to try and make sure we have great relationships with them and that helps us coordinate transportation.” – CIL staff member
One effective approach is to organize a Transportation Interest Network (TIN), which includes public and private organizations or individuals that are interested in human services, disability issues, and transportation. The general purpose of this group is to develop public awareness of transportation needs and garner support for a voucher program. If an organization like this already exists, your transportation coordinator should try to join this group. This network may or may not be formal, but either way, it should be informed of efforts to provide transportation through a voucher program.
When initiating contact with potential members, start with a clear and concise explanation of who you are, what the voucher program is, and how it could benefit both potential TIN members and the broader community. To make a good first impression, you can list your talking points beforehand or practice an informal pitch with a coworker a few times. Think of it like practicing for a job interview – there are many similarities! These steps can make your message clearer and more compelling. It’s important to emphasize how the goals of the voucher program align with the goals of potential TIN members. The TIN can directly recruit transportation providers or other members who can introduce you to providers.
The Transportation Interest Network may be able to help at different stages of the process or alert the sponsoring agency to problems not yet recognized. Key tasks and activities could include:
Inform the development of the voucher program with local knowledge and expertise
Participate in strategic planning
Host meetings to discuss establishing a voucher program
Connect with local leaders and officials
Advocate for transportation services and funding
Assist with identifying and applying for funding
Identify potential transportation providers
Help find or provide drivers and/or vehicles
Support the development of a “Coordinated Public Transit Human Services Transportation Plan” (required for any Section 5310 funding)
Potential members of this Transportation Interest Network may include:
County commission
City council
Chamber of commerce
Transportation agencies or operators
Local taxi services
Non-emergency medical transportation providers
Faith leaders and organizations
Centers for independent living
Vocational rehabilitation
Senior centers
Local council on aging
Aging and disability resource centers
Hospital or health clinic
Developmental disability providers
State department of transportation
Local non-profits or community service organizations