Section 1: Overview

Highlights

This toolkit is designed to help Centers for Independent Living:

• Understand what transportation voucher programs are and what it takes to create one

• Decide whether your CIL can realistically start and manage a voucher program

• Build relationships with local transportation providers and other key stakeholders

• Design a voucher program that fits the needs of your consumers and your service area

• Launch and manage a transportation voucher program, step-by-step

• Adapt, improve, and grow your voucher program over time

Flexible Guide

Every transportation voucher program will look different because they work best when customized to fit the local context. As such, this toolkit is not prescriptive. Instead, it is a flexible guide that CILs can refer to when seeking to establish and operate a transportation voucher system that works for their service area. It provides suggestions for what might work best and advice on how to start.