Guest Information

A–Z GENERAL GUEST INFORMATION

🔌 ADAPTORS  

South Africa operates on 230 volts, 50 Hz, using round 3-pin plugs. If you need an adaptor, please contact Reception on 211.

✈️ AIRPORTS  

• George Airport: 044 876 9310  

• Plettenberg Bay Airport: 044 501 3194

🏧 ATMs  

• Absa ATM – Freshstop, Astron Energy Garage, 1 Main Rd, Knysna (4.7 km)  

• Absa ATM – East End Kwikspar, Cnr Main Rd & Holiday Crescent (4.8 km)  

• FNB ATM – Knysna Waterfront, Waterfront Dr (6.8 km)  

• Nedbank ATM – Astron Energy Garage, Knysna Quays (7.1 km)  

• Nedbank & Capitec ATMs – Knysna Mall, Superspar (6.9 km)  

• Nedbank ATM – Shell Garage, 44 Main Rd (6.7 km)  

• FNB – Woodmill Lane, Long St (6.5 km)

👶 BABYSITTING  

A babysitting service is available with 24 hours’ notice. To book, please contact Reception on 211.

🏦 BANKS  

• Absa – Garden Route Centre, Main Rd. Weekdays: 8:30–15:30, Sat: 8:00–11:00  

• Capitec – Knysna Mall. Weekdays: 9:00–17:00, Sat: 8:00–13:00, Sun: 9:00–13:00  

• FNB – Knysna Mall. Weekdays: 9:00–17:00, Sat: 8:30–13:00  

• Nedbank – Main Rd (next to Absa). Weekdays: 9:00–16:00, Sat: 8:30–12:00  

• Standard Bank – Knysna Mall. Weekdays: 9:00–15:30, Sat: 8:30–11:00

🔥 BBQ / FIREWOOD  

Feel free to collect firewood from under the outside laundry stairs. If your chalet has a BBQ on the deck, please place the board under it to protect the wood. BBQ areas will be cleaned the following day.

🛁 BEACH TOWELS  

We supply linen and bath towels, but kindly bring your own beach towels.

⛱️ BEACH UMBRELLAS  

Complimentary beach umbrellas are available on the beach.

🚴 BICYCLE RENTALS  

• Bespoked Bike Shop – 18 Kings Way, Leisure Island, Knysna. 071 360 2650  

• Ultimate Cycling – 24 Tide St, Knysna Central. 044 382 3238  

• GOnow E-Bikes @ Ocean Odyssey – TH22 Long Street, Thesen Island Harbour Town, Knysna. 044 382 0321

🚤 BOATING  

Moorings are marked with green poles. Please avoid throwing stones or interfering with the boats. The idle zone for motorboats is 30m from the moorings. Waterskiing is not permitted in the bay.

🍳 BREAKFAST  

We do not serve breakfast on-site. For a fantastic meal with views, try East Head Café (200m). Ask Reception for other recommendations or refer to the Restaurants section.

🕑 CHECK-IN  

Check-in begins at 14:00. Early arrivals are welcome to enjoy the beach or visit East Head Café. For arrivals after 19:00, please notify us in advance or call 044 384 0745.

🕙 CHECK-OUT  

Check-out is by 10:00. For departures before 07:30, kindly settle your account the day prior.

💳 CHEQUES & CARDS  

We do not accept cheques. Mastercard, Visa, and Diners Club are welcome.

👶 CHILD POLICY

Children of all ages are welcome.

👶 COTS & HIGH CHAIRS  

Available on request via Reception (dial 211).

🌿 CONSERVATION 

In the interest of conserving this beautiful lagoon, we kindly request that you observe the National Parks Board regulations concerning boating, bait collecting and fishing.

📍 DIRECTIONS  

(From Cape Town / George)  

• Drive through Knysna on the N2  

• Turn right into George Rex Dr after passing Astron Energy  

• Drive 4.6 km to the traffic circle  

• Look for Under Milkwood reception at lower end of traffic circle

(From Port Elizabeth / Plett)  

• Turn left into George Rex Dr before entering central Knysna  

• Continue as above

👨‍⚕️ DOCTOR  

Dr Deidre Richman & Dr James Norval – 28 Gray St, Knysna. Tel: 044 382 7102

📀 DVDs  

A selection of DVDs is available at Reception. Dial 211 to borrow.

🔌 ELECTRICITY  

230V, 50Hz. Round 3-pin plugs. Adaptors available from Reception (dial 211).

🚨 EMERGENCIES  

Dial 10111 for all emergencies.  

Nearest emergency hospital: Life Knysna Private Hospital, Hunters Estate Drive, Hunters Home, Knysna. 

044 302 5201  

Dr Richman (after-hours): 082 923 5174

🔥 FIRE PROCEDURE  

See fire drill instructions and resort map. Always treat an alarm as a real emergency.

💐 FLORIST  

Flowers On Queen – Woodmill Walk, Long Street, Knysna. Tel: 076 265 3417

🎲 GAMES  

Board games are available at Reception.

🏋️ FITNESS  

• The Gym – Royal Hotel, Cnr Main Rd & Queen St. 072 535 7988  

• CrossFit Knysna – 7 Nelson Street (entrance in Hedge Street), Knysna Central. 083 361 6300  

• Lotus Yoga Studio – 1st Floor, The Foundation, Knysna Mall, 53 Main Road, Knysna. 079 228 2453

🛒 GROCERY DELIVERY  

You may pre-order groceries from Woolworths or Pick n Pay. We will place deliveries in your chalet before arrival.

💨 HAIRDRYERS  

Each chalet includes a portable hairdryer.

🌡️ HEATING & COOLING  

To support our inverter system during periods of load shedding, we no longer provide heaters in all chalets by default. However, should you require one, we’re happy to supply a portable heater on request. Contact Reception and we’ll bring one to your chalet. Thank you for helping us conserve energy while still ensuring your comfort. Each chalet has a fan.

🧹 HOUSEKEEPING  

Daily cleaning service from 10:00. Let Reception know if you’d like to skip a day (dial 211).

📋 HOUSE RULES  

• Guests must register and provide ID on check-in  

• Only registered guests may use resort facilities  

• Do not move/alter furniture or equipment without approval  

• Damage to property is the guest’s responsibility  

• No excessive noise or disruptive behaviour  

• Please turn off outside lights during the day  

• In strong winds, ensure umbrellas are down and doors are secured

📶 INTERNET  

Complimentary Wi-Fi. Access details provided at check-in. For help, call 211.

🧺 IRONING  

Each chalet is equipped with an iron and an ironing board.

📦 LOST & LEFT ITEMS  

Left-behind items can be posted to you at your own cost.

🛶 KAYAKS & PADDLEBOARDS  

Available for complimentary use (at your own risk). Life jackets are recommended. Ensure children are supervised. Please return all gear to the mooring/lido area after use.

🔑 KEYS  

Return chalet keys at check-out. If lost, notify Reception immediately.

🧺 LAUNDRY  

Available Mon–Fri (not on public holidays). Drop off at Reception by 9:00 for same-day service.

🍳 LE CREUSET COOKWARE  

All chalets feature Le Creuset cookware. For recipe ideas, visit Le Creuset South Africa.

📚 LIBRARY  

• Knysna Public Libraries. (You can arrange temporary library cards.) 5 Clyde Street, Knysna. 044 302 6300.

• A small selection of books is available at Reception. 

🚫 LIFEGUARDS  

Available only during the summer peak season.

🛠️ MAINTENANCE  

Please report issues to Reception for prompt assistance.

🌳 MILKWOOD TREES  

Our resort takes its name from the iconic Milkwood Trees, which are indigenous to South Africa and a defining feature of the Southern Overberg region. These trees produce small, yellow-green flowers with a distinctive sour scent in late summer and autumn — so if you notice an unusual fragrance in the air, now you know why! As one of South Africa’s protected tree species, we’re proud to preserve them. From July to January, they bear juicy black berries that are a favourite snack for the local birdlife.

🎬 MOVIES  

Ster-Kinekor, Garden Route Mall, George. Tel: 086 166 8437

🅿️ PARKING  

Each chalet includes one designated parking bay. As space is limited, we kindly ask guests to park considerately. Additional vehicles and visitor cars should please be parked in the municipal parking area located at the traffic circle directly opposite Reception. Thank you for your understanding and cooperation.

🐾 PETS  

Pets are not permitted on the property.

📬 POSTAL SERVICES  

PostNet – Knysna Mall, 41 Main Street, Knysna Central. Tel: 044 382 0616

⚡ POWER  

For outages, check your chalet’s switchboard (above the fridge). If needed, call Reception (211) or 082 498 0299.

🔐 SAFES  

All chalets are equipped with safes. Please secure your valuables.

🦂 SCORPIONS  

From time to time, particularly during the rainy season, Cape Rock Scorpions may be seen around the resort. While they prefer to stay outdoors under rocks, they occasionally find their way into chalets. These scorpions are not aggressive and will only sting if provoked. Their sting is not dangerous and is comparable to a mild bee sting. They are nocturnal creatures, active mostly at night.

If someone is stung, we recommend consulting a doctor or pharmacist for peace of mind. Please do not harm the scorpions, they are part of our natural ecosystem. If found outside, simply avoid them. If one is inside your chalet, it can be gently removed using a firm object and relocated outdoors, or you may contact Reception for assistance. Cape Rock Scorpions are black, with slim tails and noticeably thick pincers.

🔒 SECURITY  

Security personnel are on-site daily from 7:00 pm to 7:00 am. While Knysna is generally a safe destination, we kindly encourage guests to lock their chalet doors when stepping out and overnight. Although we take every precaution to maintain a secure environment, we advise that valuables be safely stored and not left unattended. Your peace of mind is important to us.

🧽 SERVICING  

Chalets are serviced daily. For special requests, call Reception (211) or Housekeeping (ext. 246). This service does not include washing or ironing.

🚭 SMOKING  

Smoking is not permitted inside chalets.

🎉 SPECIAL ARRANGEMENTS  

Celebrating a birthday, honeymoon, or anniversary? Let Reception know and we’ll assist with arrangements.

🌞 SUN LOUNGERS  

Complimentary loungers are available on the beach.

📞 TELEPHONES  

• To make an outside call: dial 0, then the number

• To reach Reception: dial 211

• Call rates vary, currently charged per minute. Please ask Reception for landline, mobile or international call rates as they apply.

📺 TELEVISION  

Please use the TV remote to switch on the television, and then use only the programme button on the DSTV remote to change the channels.

We receive SABC 1, 2, 3, e-tv, MNET, Supersport, Movie Magic Channel, Kyknet, BBC and Disney Channel. Also see our list of DVDs.

♻️ TOWEL POLICY  

To conserve water:  

• Towels in bath/shower = Replace  

• Towels on rail = Re-use

🚐 TRANSFERS  

Airport and local taxi transfers can be arranged. Call Reception (211).

🚿 WATER  

Knysna is under Level 3 water restrictions. Please use water responsibly.

❤️ YOU  

Your comfort is our priority. If there’s anything we can do to improve your stay, please tell us.