The person-directed care approach sees the person as an individual, with needs, interests, and abilities. We use a recovery approach plus strength-based planning to build hope and confidence. We recognize every person has the legal right to be included in the decision-making process. When capacity decreases, supported decision-making is one alternative to balance choice with safety and care.

The following are some steps you can take:

How many are you already doing? What could you do next?

• Be interested in everyone you serve.
• Engage with people about who they are and what matters to them.
• Commit to learning one new non-medical fact on each visit.
• Be clear about what you have to offer.
• Believe in each person's ability to live a life worth living—on their terms.
• Create a welcoming environment and orient new residents so they feel less anxious.
• Identify an individual’s usual routines and follow them.
• Create opportunities for choice.
• Respect privacy and knock before entering rooms or apartments.
• Be helpful. Help with ADLs rather than just doing ADLs for an individual receiving services. Allow the person time to do something for themselves, even if it takes longer.

Other Topics to Explore

Long-term Services and Supports - The Texas OASIS way

Dementia: Outside In/Inside Out

Behavior is Communication

Creating Positive Conditions

Assessment and Individualized Care Plans

Activities and Interventions

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