Module 4 - Conclusion
Behavior is Communication
Take Action
Take Action
In this module, you've learned that all people communicate with behaviors (think of a teenager's rolled eyes). People with dementia are no different. When words fail, behaviors may be the only way they have to communicate. Our task is to understand what a person is trying to say. We can both anticipate and address challenging behaviors and in the process avoid the use of unnecessary drugs. We can also practice verbal and non-verbal communication techniques that help prevent escalation.
Always ask the following questions:
- What is this person trying to tell me?
- How can I help them meet their needs?
Resources
Resources
